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March 2013

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NEWS

New Independent Analysis Finds Financial Benefits of Strong Employee Engagement

In a new report, “Employee Engagement Benchmark Study 2013,” leading consulting and research firm Temkin Group finds clear connections between strong employee engagement and increased productivity, higher-quality customer experiences, and better financial performance.
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Top Five Big-Picture Considerations for a Successful Enterprise Content Management Implementation

In order to maximize the value of enterprise content, organizations need a single, integrated solution that encompasses both structured and unstructured content—especially if they want to incorporate content seamlessly into business processes. Lance Shaw, senior principal product marketing manager for Oracle WebCenter, spells out key considerations for content management.
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Chris Curcio

Meet the Oracle WebCenter Team: Chris Curcio, Sales Consulting Director

To help readers get to know the Oracle WebCenter team, we turn the spotlight on one of its members in every issue. This time, we talk to Sales Consulting Director Chris Curcio, whose group brings together technical and business know-how to demonstrate the real-world value of Oracle WebCenter solutions.
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SPECIAL OFFER

Temkin Group Report: Employee Engagement Benchmark Study, 2013

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FEATURED VIDEO


Oracle WebCenter

Yarra Valley Water Implements Easy Access Portal with Oracle WebCenter


Watch more Oracle WebCenter videos on Oracle Media Network.

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BEST PRACTICES

OJohn Brunswick

Oracle WebCenter Best Practices

Get best practices and deployment advice from Oracle expert John Brunswick in this column. Passionate about both business and technology, John focuses on maximizing IT's ability to streamline and optimize business.


Best Practices for Employee Engagement

The Temkin Group's recent Employee Engagement Benchmark Study 2013 highlights trends in employee engagement on the basis of numerous factors. Within the factors, communication and enablement emerge as key themes. Staying within the Temkin definition of employee engagement, what technology strategies can be followed to deliver an engaging employee experience?

  • Context through clear mission. Supplying a clear organizational objective is critical to enabling the greatest return on employee efforts. A defined mission acts as a compass to guide decision-making, shaping the context of information and processes with which an employee engages.
  • Knowledge management for line of business objectives. Within a given line of business, are your key processes appropriately illustrated to eliminate dependencies on tacit knowledge? Enable standardization and employee education by ensuring that contribution and governance models are established for the knowledge management capabilities that can supply this information.
  • Addressing the “me” factor. Making content employee-centric can allow an organization to mitigate its size—enabling a smaller company experience that can drive higher engagement. Any information-delivery channel or repository should be implemented with the intent of role-based content delivery, driving personalized views of processes and information.
  • Employee experience management. Just as a customer journey might be mapped across various touch points, a similar exercise can be carried out around employee experience. Capture feedback to gain an understanding of employee experience—and you’ll be equipped to refine processes, deliver a better experience, alleviate previously unknown challenges, and strengthen engagement through recognition from peers and management.

Learn more from John about employee engagement by listening to this podcast or reading more on his Website.

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WEBCASTS

SunPower Unifies the Online Customer Experience with Oracle WebCenter


Standard Forwarding Transforms Customer Self-Service and Cuts Invoicing Costs with Oracle WebCenter


The Five Critical Decisions Made by Beloved and Prosperous Companies


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PRESS RELEASE

 

Gartner Positions Oracle in Leaders Quadrant for Enterprise Content Management


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CUSTOMER SPOTLIGHT

Standard Forwarding LLC is a less-than-truckload (LTL) carrier with 17 terminals throughout the midwestern US. A wholly owned entity of DHL Freight, the road freight arm of Deutsche Post DHL, Standard Forwarding operates a modern fleet of 325 tractors and 790 trailers. In 2012, it was named Great Lakes/Midwest LTL Carrier of the Year for the fifth consecutive year in Mastio & Company’s annual Value and Loyalty Benchmarking Study. Standard Forwarding, working alongside strategic consulting partner Redstone Content Solutions, used Oracle WebCenter to grow its business 18 percent in the last 12 months with no increase in customer service staff. The company saved more than US$350,000 annually in invoice processing and personnel costs. Visit Redstone’s downloads page to obtain some of its most popular no-cost Oracle WebCenter components, and view this Webcast to learn more.

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PARTNER SPOTLIGHT

3Di Systems is an Oracle Gold Partner specializing in Oracle WebCenter Portal, Oracle WebCenter Content, and integration of Oracle WebCenter with legacy applications. 3Di has deep technical expertise in content management, digital asset management, portal design, user experience, information architecture, identity management, records management, service-oriented architecture, business process management, database services, enterprise search solutions, and systems integration.

3Di has developed industry-leading solutions using Oracle WebCenter, including an online permitting solution for one of the largest permitting entities in the US, featured in this Webcast, and a customer self-service portal for the largest public utility in the US, featured in this Webcast. This customer self-service portal project was one of the recipients of the prestigious 2012 Oracle Fusion Middleware Innovation Awards for Oracle WebCenter.

Learn more about 3Di’s service offerings or contact 3Di directly.

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FEATURED TRAINING

Oracle WebCenter Sites 11g for System Administrators.

Get the skills you need to install, configure, and administer Oracle WebCenter Sites 11g. Learn about the product architecture as well as the support tools provided for the content server and for interpreting the log files.

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EVENTS

Oracle WebCenter Quarterly Customer Update


Oracle CloudWorld

Coming to a city near you.


COLLABORATE 13

April 7–11, 2013 │Denver, Colorado


Gartner Portals, Content and Collaboration Summit

April 29–May 1, 2013 │San Diego, California


Oracle OpenWorld

September 22–26, 2013 │San Francisco, California


Find an Oracle Event Near You


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