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March 2013

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New Independent Analysis Finds Financial Benefits of Strong Employee Engagement

In a new report, “Employee Engagement Benchmark Study 2013,” leading consulting and research firm Temkin Group finds clear connections between strong employee engagement and increased productivity, higher-quality customer experiences, and better financial performance.

Drawing on surveys of more than 2,400 US employees at for-profit companies, the report's authors conclude that "highly engaged employees try harder, recommend the company, help others, and take less sick time."

Engagement, Productivity, Profitability
To gauge employee engagement, Temkin asked respondents the degree to which they agreed with the following statements.

  • "I understand the overall mission of my company."
  • "My company asks for my feedback and acts upon my input."
  • "My company provides me with the training and tools I need to be successful."

The report finds that engaged employees are more productive. "Across an array of activities, engaged employees demonstrate more commitment to their work. For example, they are more likely to work after their shift ends, help someone at work, and make recommendations for an improvement at the company," write the report's authors.

Beyond productivity, the report also finds a clear correlation between employee engagement and customer experience. At companies with customer experience levels above their industry's average, 75 percent of employees are moderately or highly engaged, compared with 34 percent at other companies.

Given the link between productivity and customer experience, it is not surprising that employee engagement is also associated with strong financial performance. "75 percent of employees in companies with strong financial results are highly or moderately engaged, compared with only 47 percent of underperforming companies," write the report's authors.

Engage Employees with Oracle WebCenter

"The Temkin report offers compelling, measurable evidence for the bottom-line value of employee engagement," says Christian Finn, senior director of product management, Oracle WebCenter. “And each of the four pillars of Oracle WebCenter provide leading-edge solutions to drive that engagement." Those four pillars are the following.

Oracle WebCenter Sites. Provides contextually relevant, targeted, and interactive online experiences across Web, mobile, and social channels—to employees as well as customers and partners.

Oracle WebCenter Portal. Provides employees with intuitive self-service portals, Websites, and integrated application dashboards. Employees can access relevant content faster with personalized solutions and integrated social tools.

Oracle WebCenter Social. Drives employee collaboration through natural conversations using fully integrated social tools including blogs, wikis, ratings, tagging, reviews, polls, and forums.

Oracle WebCenter Content. Ensures employees have quick access to the most-relevant content by removing content silos and ensuring availability of the most current documents, images, and rich media files.

Read the Temkin Group report “Employee Engagement Benchmark Study 2013.”

Find out more about how Oracle WebCenter can drive employee engagement.

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