Oracle Information InDepth

CUSTOMER EXPERIENCE EDITION

Oracle

This Edition's Content

August 2013

Special Announcement

News

Key Research

Blogosphere

Videos

Webcasts

Podcast

Infographics

Customer Buzz

Destination Pages

Product Updates

Press Releases

Featured Reading

Find an Oracle Partner

Profit Magazine Spotlight

Featured Training

Events

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SPECIAL ANNOUNCEMENT

Customer Experience at Oracle OpenWorld

Come to CX @ OpenWorld and learn how to turn your customer experience (CX) thought leadership into action leadership. CX @ OpenWorld delivers strategy and technology sessions, presentations, interactive journey mapping workshops, and demonstrations to help you deliver on your initiatives. Discover how Oracle technologies can support your business with both cloud and on-premises applications, hear Oracle’s CX vision, and get insight into how Oracle plans to address CX trends, including social, mobile, big data,
and cloud.
Get the complete agenda and register today.

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NEWS

Q&A: Former Inquira CTO Nav Chakravarti on the Latest Oracle Knowledge Management Release

Read former Inquira CTO and now Vice President of Product Management for Oracle Knowledge Management Nav Chakravarti’s views on innovations in the newly released family of Oracle Knowledge products—release 8.5.1—and how knowledge management fits into Oracle's larger customer experience strategy.
Read More


New Benchmarking Tool: Compare Your Organization's Customer Experience Strategy and Execution

Building on a first-of-its-kind study surveying 1,300 senior executives worldwide, Oracle has created a new customer experience benchmarking tool to help organizations compare their customer experience initiative to both their peers and to industrywide best practices.
Read More


Gartner Names Oracle a Leader in Its Magic Quadrant for E-Commerce for a Sixth Consecutive Time

Gartner, Inc. has once again named Oracle a leader in its Magic Quadrant for E-Commerce, published in May 2013. This is the sixth year in a row Oracle has been named a Leader in this category.
Read More

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KEY RESEARCH

 

Harvard Business Review: Delivering on the Promise of Great Customer Experiences


Security Experts Reveal the Top Five Things to Look for in a Cloud Provider
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BLOGOSPHERE

Oracle Customer Experience Blog
Join the experience revolution—don’t miss these recent posts.


Oracle's Eloqua Blog

Read a recent post.

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VIDEOS

James Taylor

Oracle Real-Time Decisions Review by James Taylor, Decision Management Solutions

Decision Management Solutions CEO James Taylor outlines the capabilities and value propositions of Oracle Real-Time Decisions.


Want to Acquire More Customers and Retain Them More Efficiently?


Agent-Assisted Service Delivers the Right Answer

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WEBCASTS

How Dell Improves Customer Interaction

Wednesday, August 14, 2013
10:00 a.m. PT / 1:00 p.m. ET / 7:00 p.m. CET


Engage Your Online Customers with Live Chat

Thursday, August 15, 2013
11:00 a.m. PT / 2:00 p.m. ET / 8:00 p.m. CET


The Five Competencies of Customer Experience Companies with Jeanne Bliss


Siebel: Monthly Webcast Series

  • Expand the User Experience with Siebel Open UI
    Thursday, August 15, 2013, 8:30 a.m. PT
  • Delight Customers with Siebel Service
    Thursday, September 12, 2013, 8:30 a.m. PT
  • Get Mobile with Siebel
    Thursday, October 17, 2013, 8:30 a.m. PT
  • Get Social with Siebel
    Thursday, November 21, 2013, 8:30 a.m. PT

Solving the Next Generation of Business Challenges with Siebel


Making Data-Driven Decisions: An Oracle Real Time Decisions Product Review by Decision Management Solutions CEO James Taylor

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PODCAST

Strategies and Considerations for Customer Experience Management

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INFOGRAPHICS

Get Started with Social Relationship Management


Oracle’s Infographic Hub: Simplify IT. Ignite Innovation.

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CUSTOMER BUZZ

DocuSign Uses Oracle Eloqua Modern Marketing to Boost Sales


MakeMyTrip Gains Competitive Advantage with Oracle Service Cloud


Furniture Row Improves Customer Experience with Oracle Commerce Solution


France Telecom-Orange Enhances Mobile Offerings with Interactive Customer Service


New Zealand Post Gains a Single View of Customer Interactions, Improves Agent Productivity by 10 Percent, and Reduces Chat Handling Time by 25 Percent

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DESTINATION PAGES

Customer Service in the Cloud


Empower your Customers with Personalized Web Self-Service

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PRESS RELEASES

Oracle Survey Finds That Operational Siloes Hinder Effectiveness of Cloud Applications


Oracle Announces Latest Release of Oracle Service Cloud, Offering Robust Support for Mobile


Oracle Eloqua’s Marketing Platform Wins "Best Marketing Automation Solution" Award

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FEATURED READING

E-Book: Engineered for Extreme Performance

Download this handy, quick-reference guide to Oracle’s engineered systems that includes chapter-by-chapter information on what each system does, videos from customers facing challenges similar to yours, and more.

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PRODUCT UPDATES

Leveraging the Power of Social Marketing for a Better Return on Your Investment


Make Your Online Stores More Social with an Integrated Social Commerce Solution


Superior Customer Experiences and Better Sales Results with an Integrated Social Selling Solution

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FIND AN ORACLE PARTNER

Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations

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PROFIT MAGAZINE SPOTLIGHT

Profit Magazine on Facebook

Go to where the conversation lives. Connect on Facebook with Profit, Oracle's publication for the enterprise class, business leaders, and decision-makers. Be a part of our growing community and network with colleagues around content directly from Profit, as well as exclusive content found only here. Join us.

Profit Magazine

Interested in content from Profit? Don’t miss this featured CX content—and sign up for your free subscription today.

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FEATURED TRAINING

Oracle RightNow Cloud Service Training

Get up-to-speed quickly on your Oracle RightNow Cloud Service with expert training from Oracle University.

See all Oracle RightNow Cloud Service training offerings.

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EVENTS

Oracle’s Eloqua Road to Revenue Tour 2013

Find a city near you.


Customer Service Experience and CRM Evolution

August 19–21 │New York, New York


Oracle OpenWorld 2013

September 22–26│San Francisco, California


Find an Oracle Customer Experience Event Near You

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