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August 2013

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Customer Experience at Oracle OpenWorld

Come to CX @ OpenWorld and learn how to turn your customer experience (CX) thought leadership into action leadership. CX @ OpenWorld delivers strategy and technology sessions, presentations, interactive journey mapping workshops, and demonstrations to help you deliver on your initiatives. Discover how Oracle technologies can support your business with both cloud and on-premises applications, hear Oracle’s CX vision, and get insight into how Oracle plans to address CX trends, including social, mobile, big data,
and cloud.
Get the complete agenda and register today.

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Q&A: Former Inquira CTO Nav Chakravarti on the Latest Oracle Knowledge Management Release

Read former Inquira CTO and now Vice President of Product Management for Oracle Knowledge Management Nav Chakravarti’s views on innovations in the newly released family of Oracle Knowledge products—release 8.5.1—and how knowledge management fits into Oracle's larger customer experience strategy.
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New Benchmarking Tool: Compare Your Organization's Customer Experience Strategy and Execution

Building on a first-of-its-kind study surveying 1,300 senior executives worldwide, Oracle has created a new customer experience benchmarking tool to help organizations compare their customer experience initiative to both their peers and to industrywide best practices.
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Gartner Names Oracle a Leader in Its Magic Quadrant for E-Commerce for a Sixth Consecutive Time

Gartner, Inc. has once again named Oracle a leader in its Magic Quadrant for E-Commerce, published in May 2013. This is the sixth year in a row Oracle has been named a Leader in this category.
Read More

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Harvard Business Review: Delivering on the Promise of Great Customer Experiences

Security Experts Reveal the Top Five Things to Look for in a Cloud Provider
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Oracle Customer Experience Blog
Join the experience revolution—don’t miss these recent posts.

Oracle's Eloqua Blog

Read a recent post.

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James Taylor

Oracle Real-Time Decisions Review by James Taylor, Decision Management Solutions

Decision Management Solutions CEO James Taylor outlines the capabilities and value propositions of Oracle Real-Time Decisions.

Want to Acquire More Customers and Retain Them More Efficiently?

Agent-Assisted Service Delivers the Right Answer

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How Dell Improves Customer Interaction

Wednesday, August 14, 2013
10:00 a.m. PT / 1:00 p.m. ET / 7:00 p.m. CET

Engage Your Online Customers with Live Chat

Thursday, August 15, 2013
11:00 a.m. PT / 2:00 p.m. ET / 8:00 p.m. CET

The Five Competencies of Customer Experience Companies with Jeanne Bliss

Siebel: Monthly Webcast Series

  • Expand the User Experience with Siebel Open UI
    Thursday, August 15, 2013, 8:30 a.m. PT
  • Delight Customers with Siebel Service
    Thursday, September 12, 2013, 8:30 a.m. PT
  • Get Mobile with Siebel
    Thursday, October 17, 2013, 8:30 a.m. PT
  • Get Social with Siebel
    Thursday, November 21, 2013, 8:30 a.m. PT

Solving the Next Generation of Business Challenges with Siebel

Making Data-Driven Decisions: An Oracle Real Time Decisions Product Review by Decision Management Solutions CEO James Taylor

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Strategies and Considerations for Customer Experience Management

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Get Started with Social Relationship Management

Oracle’s Infographic Hub: Simplify IT. Ignite Innovation.

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DocuSign Uses Oracle Eloqua Modern Marketing to Boost Sales

MakeMyTrip Gains Competitive Advantage with Oracle Service Cloud

Furniture Row Improves Customer Experience with Oracle Commerce Solution

France Telecom-Orange Enhances Mobile Offerings with Interactive Customer Service

New Zealand Post Gains a Single View of Customer Interactions, Improves Agent Productivity by 10 Percent, and Reduces Chat Handling Time by 25 Percent

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Customer Service in the Cloud

Empower your Customers with Personalized Web Self-Service

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Oracle Survey Finds That Operational Siloes Hinder Effectiveness of Cloud Applications

Oracle Announces Latest Release of Oracle Service Cloud, Offering Robust Support for Mobile

Oracle Eloqua’s Marketing Platform Wins "Best Marketing Automation Solution" Award

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E-Book: Engineered for Extreme Performance

Download this handy, quick-reference guide to Oracle’s engineered systems that includes chapter-by-chapter information on what each system does, videos from customers facing challenges similar to yours, and more.

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Leveraging the Power of Social Marketing for a Better Return on Your Investment

Make Your Online Stores More Social with an Integrated Social Commerce Solution

Superior Customer Experiences and Better Sales Results with an Integrated Social Selling Solution

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Oracle Specialized Partner Oracle Exastack Partner Oracle Validated Integrations

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Profit Magazine on Facebook

Go to where the conversation lives. Connect on Facebook with Profit, Oracle's publication for the enterprise class, business leaders, and decision-makers. Be a part of our growing community and network with colleagues around content directly from Profit, as well as exclusive content found only here. Join us.

Profit Magazine

Interested in content from Profit? Don’t miss this featured CX content—and sign up for your free subscription today.

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Oracle RightNow Cloud Service Training

Get up-to-speed quickly on your Oracle RightNow Cloud Service with expert training from Oracle University.

See all Oracle RightNow Cloud Service training offerings.

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Oracle’s Eloqua Road to Revenue Tour 2013

Find a city near you.

Customer Service Experience and CRM Evolution

August 19–21 │New York, New York

Oracle OpenWorld 2013

September 22–26│San Francisco, California

Find an Oracle Customer Experience Event Near You

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