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January 2014

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Seven Real-World Journeys to Self-Service IT

Cloud computing comes with the promise of self-service IT—the ability to provide on-demand IT resources across the organization, from developers to business managers. At Oracle OpenWorld, seven Oracle Enterprise Manager customers revealed how they are turning the promise of self-service IT into reality.

"These IT organizations have really changed their mindset, going from acting as protective stewards of closed systems to proactive brokers between end users and the IT resources they need," explains Dan Koloski, senior director of Systems and Application Management, Oracle.

According to Koloski, the journey toward self-service IT begins with two key steps.

  • Standardize and consolidate. To provide a catalog of on-demand services, you must begin by standardizing offerings. If each request requires a customized, manual response, you defeat the efficiency promises of self-service. When standardization is achieved, you can consolidate onto a leaner set of resources while ensuring performance and scalability.
  • Get your operational house in order. When you expose resources for self-service, you must be prepared for increased use and rapid changes. That means operations have to be in great order, including strong, automated management processes, from diagnostics to provisioning and patching as well as ongoing usage monitoring. "If you open up to self-service without intelligent operational processes behind it, you are going to see massive sprawl and downstream maintenance issues," explains Koloski.

After presenting Oracle's vision for self-service IT at Oracle OpenWorld 2013, Koloski invited seven Oracle Enterprise Manager customers to discuss their journeys. Those discussions included the following.

Watch the complete Oracle OpenWorld presentation about making self-service IT a reality.

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