Oracle Information InDepth



Stay Connected

Oracle on Facebook Oracle on Twitter Oracle on Youtube Oracle on LinkedIn Oracle Blog

January 2014

Subscribe Subscribe Forward Forward

Back to the main page

Seven Real-World Journeys to Self-Service IT

Cloud computing comes with the promise of self-service IT—the ability to provide on-demand IT resources across the organization, from developers to business managers. At Oracle OpenWorld, seven Oracle Enterprise Manager customers revealed how they are turning the promise of self-service IT into reality.

"These IT organizations have really changed their mindset, going from acting as protective stewards of closed systems to proactive brokers between end users and the IT resources they need," explains Dan Koloski, senior director of Systems and Application Management, Oracle.

According to Koloski, the journey toward self-service IT begins with two key steps.

  • Standardize and consolidate. To provide a catalog of on-demand services, you must begin by standardizing offerings. If each request requires a customized, manual response, you defeat the efficiency promises of self-service. When standardization is achieved, you can consolidate onto a leaner set of resources while ensuring performance and scalability.
  • Get your operational house in order. When you expose resources for self-service, you must be prepared for increased use and rapid changes. That means operations have to be in great order, including strong, automated management processes, from diagnostics to provisioning and patching as well as ongoing usage monitoring. "If you open up to self-service without intelligent operational processes behind it, you are going to see massive sprawl and downstream maintenance issues," explains Koloski.

After presenting Oracle's vision for self-service IT at Oracle OpenWorld 2013, Koloski invited seven Oracle Enterprise Manager customers to discuss their journeys. Those discussions included the following.

Watch the complete Oracle OpenWorld presentation about making self-service IT a reality.

Back to Top

Please send questions or comments to

This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.

Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group.

  Hardware and Software, Engineered to Work Together Contact Us | Legal Notices and Terms of Use | Privacy
Oracle Corporation


Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.

Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.