Oracle Corporation
Download the 2014 customer service trends report
The nature of customer service is changing…

Today’s customers expect better service and in order to achieve growth, businesses need to pay attention to the key trends for the coming year.

To help you identify and satisfy your customers’ needs, we have created a helpful report that provides a quick overview of five customer service trends you need to know about in 2014. These include:
  • Connected Customer Service
  • Increasing Power Shifts
  • The Face of Your Brand
  • The Rise and Rise of the Customer Service Executive
  • Real-Time Care
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