Oracle University Knowledge Center - Hosting Access Policies

Oracle University Knowledge Center services provides you with an internet based learning platform where you can access certain Oracle programs hosted by Oracle for your internal training (the “site”). These policies apply to any Oracle University online service that references these Online Learning Hosting Access Policies (the “Online Learning Access Policies”). The Online Learning Access Policies are subject to change at Oracle's discretion; however, Oracle will not materially change any service that references these Online Learning Access Policies in an ordering document during the period for which fees for such services have been paid. You are responsible for ensuring your users' compliance with the terms and conditions set forth in these Online Learning Access Policies and your order.

Passwords and Security
You are responsible for maintaining the confidentiality of the password you are given to access the site, and you are fully responsible for all activities that occur under your password. You agree to notify us immediately of any unauthorized use of your password at, and you need to exit your account immediately after you use the service.

Please review our privacy policy at , , which governs your use of the site.

Personal Data
You are responsible for maintaining the confidentiality of any personal data stored on the site, and for complying with all applicable laws governing collection, storage, processing and transfer of such information. You authorize Oracle to process data according to the terms stated in the Oracle's privacy policy, and these Online Learning Access Policies, and to accomplish any and all of the functions of this agreement. We will only process personal data in accordance with the instructions received from you, and we will not process such data in a manner different than that necessary to carry out our obligations under this agreement. As the holder of the data, you are warranting that you have provided your users with all appropriate notices and have obtained all appropriate consents to transfer the data to us and allow its processing according to the terms of this agreement. Oracle will not communicate or disclose such data to any third party, even for storage or conservation purposes.

Third Party Content
In the event that Oracle permits users to post information or other material on the site, you agree that Oracle is not responsible for such third party content, including without limitation opinions, advice, statements and advertisements, and you understand that you bear all costs, risks and expenses associated with the use of such content.

On-Line Conduct
You agree not to use or permit use of the services, including by uploading, emailing, posting, publishing or otherwise transmitting any material, for any purpose that may (a) menace or harass any person or cause damage or injury to any person or property, (b) involve the publication of any material that is false, defamatory, harassing or obscene, (c) violate privacy rights or promote bigotry, racism, hatred or harm, (d) constitute unsolicited bulk e-mail, “junk mail”, “spam” or chain letters; (e) constitute an infringement or intellectual property or other proprietary rights, or (f) otherwise violate applicable laws, ordinances or regulations. Oracle reserves the right to remove or disable access to any material that violates the foregoing restrictions. Oracle shall have no liability to you in the event that Oracle takes such action. You agree to defend and indemnify Oracle against any claim arising out of a violation of your obligations under this section.

Services Infrastructure
Oracle uses the following hardware and network to enable your remote access to the Oracle University Knowledge Center services:

  • Hardware
    The Oracle standard server configuration is designed to deliver optimal performance. As part of standard Oracle University Knowledge Center services, Oracle will configure additional middle-tiers and content servers, as necessary, to enable scalability as additional Oracle customers use Oracle University Knowledge Center services.

  • Network
    The Oracle University Knowledge Center services network utilizes redundant firewalls configured to allow network traffic using the protocols, ports, and IP addresses originating from the customer router. The network configuration is designed to prevent data theft and unauthorized network access and includes measures to protect all data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. You are responsible for the acquisition, configuration, monitoring, maintenance and management of all hardware and software at your location, including LAN, computers, software, telecommunications, devices, and your network connection to Oracle. You must pay any fees associated with access to the network. Oracle is not responsible for the network connection or for issues, problems or conditions arising from or related to the network connection, including but not limited to bandwidth issues, network outages, and/or any other conditions that are caused by the ISP and/or the network connection.

Backup Policy
Standard backups to Oracle University Knowledge Center services include full OS database, application, and all configuration pieces required to restore the Oracle University Knowledge Center service. Backups are done weekly, followed by two incremental OS backups to tape. The Oracle University Knowledge Center service will continue to be available and fully functional during the backup process. The recovery of your history of your use of the services, should it be necessary, is estimated to take approximately 8-20 hours.

Oracle University Knowledge Center services are designed to be available 24 hours a day, 7 days a week, 365 days a year, except during weekly system maintenance. A weekly system maintenance period is scheduled to occur every Friday from 9:00 p.m. to 3:00 a.m. Pacific Standard Time. While this time slot is reserved, you will generally receive notification if the time is going to be used. In the event that emergency maintenance is required, Oracle will use commercially reasonable efforts to provide advance notification of the maintenance.

Contact Information
If you have any questions regarding these Online Learning Access Policies, please contact Oracle University Knowledge Center via email at

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