1. You must be the company contact associated to the Passport order when it was purchased from Oracle. See About your Account and Creating your Account sections, if you do not have an OU Knowledge Center account already.
2. Go to http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=160 and login with your username and password.
3. Following successful login, your OU Knowledge Center home page will appear.
4. You'll need your Passport Order Number to run the actvity report. To find this Passport Order Number, select PROFILE folder tab and then ORDER subtab in blue bar.  Your activated Passport Order numbers will appear on the screen.  Write down the passport order number you'd like a report on.

   

5. Select PROFILE folder tab and then REPORTS subtab in blue bar, and then locate a report called OUOnline Customer User Course Detail. If you do not see this report name, then we do not have you accurately recorded as the Training Administrator for a Passport order.  Please contact OU KC Technical Support, provide your Passport Order number and request access to this OUOnline Customer User Course Detail report.  Before you are granted permisison to run the report, your information will be crossed checked against the company contact currently associated to the Passport order when it was purchased from Oracle.

   

6. Select the RUN icon to run the report in the browser so it appears on the screen (or select the SAVE icon to save the report to a file on your hard drive).
7. When prompted, enter the Order Number for your Passport order.

   

8. The report results will appear on your screen.  Please be patient, if you have many users that are active, then the report may take a few minutes to complete and appear on the screen. Here is a small sample report:

   

OUOnline Customer User Course Detail

1 row selected.

NOTE: You should receive an Order Activation Email within one business day of making a credit card purchase. Periodically Oracle will remove order-processing systems from service to install upgrades and patches, which may delay receipt of your Order Activation Email. If you do not receive the Order Activation Email within 48 hours of your purchase, please contact Technical Support by either submitting a support form or by calling our toll free phone number.

A sample of an Order Activation Email is shown below:
Subject: Oracle University - Order Activation Instructions From: olnalert_ww@oracle.com

To Play (access) online courses, you must first enroll. Click the Enroll icon. An enrollment success message is displayed:

Click the Play button to launch the Player window to navigate the course contents.

NOTE: If you are unable to enroll in online courses after activating your order, please fill out the following template.

Order Status:

• Active - current date is between the Order Start Date and the Order End Date
• Pending - current date is before the the Order Start date
• Expired - current date is after the Order End Date

You will be unenrolled from online courses you were enrolled in at the time of order expiration.You will retain access to Free Trial online courses and transcripts. Certificates of Completion will be accessible for online courses that were completed prior to order expiration. (See also: Transcripts and Certificates of Completion)

Should you renew your OU Knowledge Center Passport Membership before order expiration, you will retain current enrollments and uninterrupted access to additional online courses included in this membership.

If you do not already have an Oracle web account we have made it easy for you to create one by clicking on the “Create New Account” link on the OU Knowledge Center website that will automatically redirect you to the OU Knowledge Center membership agreement page after account creation to register as a member.

To gain access to your own OU Knowledge Center Home Page you must be a registered OU Knowledge Center member. Go to: Creating Your Account.

Oracle Employees: please access the OU Knowledge Center using your standard Oracle.com username and password. (Username - firstname.lastname@oracle.com).

Oracle PartnerNetwork Members: Please access the OU Knowledge Center using an Oracle web account that has been badged with a valid OPN Company ID (formerly known as OPN PIN Number).

If you already have an Oracle web account, but have not been badged with your Company ID yet, please do so before accessing OU Knowledge Center. If you do not have your company ID or do not have PRM access, please request your Company’s PRM Administrator or contact Oracle Partner Business Center for assistance in badging your account. If you do not have an Oracle.com account, see Creating Your Account before contacting Oracle Partner Business Center.

There are essentially two steps in creating an OU Knowledge Center account. Create an Oracle web account or be in possession of an existing Oracle.com account and you must agree to the OU Knowledge Center Terms of Use. That's it!

Once you have completed these two simple steps you will be taken directly to your OU Knowledge Center home page.

The image below graphically illustrates the required steps:

You do not have permission to update your user information contained on this page since it is data retrieved from your Oracle web account. To make changes to this data you must access your Oracle.com account. Click the Update my Oracle.com profile text link below to access your Oracle web account.

Update my Oracle.com profile (contains a link to change your Oracle.com password)

NOTE: The Oracle University Knowledge Center is one of many sites hosted by the Oracle iLearning (http://ilearning.oracle.com) product. Since OU Knowledge Center authentication is provided by examing your Oracle.com cookie, you CANNOT login directly to the OU Knowledge Center by specifying a SITE name at http://ilearning.oracle.com.

If you navigate to http://ilearning.oracle.com and you see a screen similar to the image on the right, STOP. Go to /education/oln and log in using your Oracle.com username and password.

NOTE: Enabling Browser Cookies
    Netscape

• Choose menu item EDIT --> PREFERENCES.
• In Preferences window under Categories on left side of window, select ADVANCED option, then select checkbox labeled "Accept all cookies".

• Choose menu item TOOLS --> INTERNET OPTIONS.
• In Internet Options window, select SECURITY folder tab.
• Under the Security folder tab, select CUSTOM LEVEL button
• In Security Settings window, scroll down to COOKIES section and select ENABLE radio button for "Allow cookies that are stored on your computer".

The practice instructions supplied in most eClasses are written for Oracle products running on the Microsoft Windows platform. The directory and filenames referenced in the commands in the practice instructions reference the Microsoft Windows operating system. However, simply changing the directory and filename references to match the operating system you are using (i.e. UNIX, LINUX, and so on.) will allow all the commands to work properly on your operating system platform. Most eClass practice instructions are written for the the Microsoft Windows platform because this is the most common, affordable platform available to our customers.

To complete the practice instructions in the courseware, you must have access to the Oracle product software environment that is the subject of the online course. For example, if you are taking a course on Oracle9i Database Administration, you must have access to an Oracle9i database. If you are taking a course on Oracle Applications 11i, you must have access to an Oracle Application Vision database or comparable training or test instance at your site on which to complete the practice instructions. You can download the latest trial version of Oracle software from the Oracle Technology Network at www.oracle.com/technetwork/indexes/downloads/index.html. Support for Oracle software installation is available from Oracle Technology Network Site at https://support.oracle.com.

Any additional software requirements beyond the Oracle software installation will be listed in the practice instructions for each eClass.

If you do not have Windows Media player currently installed, then click here to install Windows Media Player

Ensure that Windows Media Player version 6.4 or higher is properly installed on your system. This plugin is required to view Knowledge Center courses. If you would like to test the plugin, click the Test Media Player Plugin button below.

Please make sure you choose the appropriate install for your operating system.

Please Note: Windows Media Player 7 should NOT be installed on computers running Windows® 95 or Windows NT® 4!

If you do not have Authorware Web player currently installed, then click here to install Authorware Web Player

1) To ensure you have properly installed the plugins, please launch the test course below:

Seminar OnDemand Course:
PeopleSoft 8: Student Admin/Contributor Relations 8.0 Training - Free

2) If your computer is prepared the following will occur:

• You will see the title of the course and be prompted to enter your first name, last name and verify that it is correct.
• You will hear audio on all slides. Make sure you listen to at least three slides.
• You will see a slide presentation and a picture of the instructor.

Please contact Technical Support by either submitting a support form or by calling our toll free phone number incase of any further issues.

If you do not have Interwise participant application currently installed, then

• Click Here to download the Standard Participant Player Installation Program.
  Please note: you MUST have administrative rights to install the Interwise Participant on your computer.
• Choose to save the program to your local disk and click on OK.
• Choose a location on your computer's hard drive and click on the SAVE button.
• Find the Participant_v5.0.9.exe file that you previously downloaded to your local hard drive.
  
• Double-click on Participant_v5.0.9.exe on your local hard drive to start the installation process.
• At the Install Shield message click on YES.
• Possible error message is a Decompression Error or a Component Transfer Error .
• At the conclusion of the Installation process a confirmation panel will appear stating that the Participant Player is finished installing.
• Click on the FINISH button.
• To ensure you have properly installed the plugins, please download the test course file (603_001_DEMO.vcm):

Recorded WebCast Course:
Financials Overiew 8.01 (7MB)

If your computer is prepared the following will occur:

• The course file will download to your temporary internet directory.
• Upon completion of the download, you will be prompted to decide if you would like to save the file for later use. Click yes.
• The Interwise Participant application will launch and play the course.
• You will see a slide presentation and hear audio of the instructor.

If you still have problems, Please contact Technical Support by either submitting a support form or by calling our toll free phone number

The Top 4 Installation Related problems are

• Decompression Failure in regards to Temp folder
• Ordinal or DLL not found
• Component Transfer Error
• Active X or Security Warning

Step 1: Click the New User button on the Welcome page.

Step 2: On the New User page, click Test.

The test checks that your system is compatible with Oracle Web Conferencing, downloads the Oracle Web Conferencing Console, and tests your network connection.

Step 3: Click Done.

Oracle Corporation also recommends setting your time zone. Select the Preferences link to view this setting and change it, if necessary.

• You may initiate a Search (check box for Exact phrase) or Browse Catalog from your Home (Overview) page.

  

• Use Search and Browse Catalog to search for online course offerings. Only those offerings you have access to are displayed in the search results. Select the Search Catalog when you have some general knowledge about the title or topic of the learning event you want to locate. Use the Browse Catalog to browse through content offerings listed by category.

  

• Select Advanced Search if you wish to narrow your search using specific search parameters such as learning method, language, title, keywords, description, author, or event date. The Advanced Search feature is accessed from the Overview page under the Home tab, or by selecting the Catalog tab.

  

When you locate an online course offering you wish to enroll in, verify that the Enroll icon is active. If active, click the Enroll icon.

NOTE: The Enroll icon is grayed out or inactive when you do not meet the required conditions.

An enrollment success message is displayed:

• Immediately upon enrollment - see Enrolling in Online Courses
• OU Knowledge Center Home page under the Recently Accessed Learning header

  

• My Self Paced Learning heading under the Home tab -> Self-Paced menu link

  

• In the Player - you can optionally display the course outline inside the player (you can also select to detach and float the outline in a new window). The image below shows a course outline with topical completion status (a key is also included to explain the purpose of the various outline icons)

  

• Course offering outline - clicking the course offering title text will open the Offering Details page which includes the course outline

  

  

• My Self Paced-Learning heading under the Home tab -> Self-Paced menu link.

  

Certificate of Completion is available to learners who have successfully completed all components of the content offering. Click the Certificate Icon to view the certificate. You may select the Print option to obtain a printed version of the certificate.