Oracle Application Integration Architecture for Communications

Oracle Application Integration Architecture for Communications is Oracle's approach to delivering end-to-end, integrated business processes, applications, and technology for the telecom industry. Oracle Application Integration Architecture enables communications service providers to quickly respond to changing market dynamics by gaining access to more accurate, timely intelligence, adapting business processes with ease, and delivering more compelling services faster.

Oracle Application Integration Architecture now includes the Application Integration Architecture Foundation Pack Extension for Communications and communications industry-specific process integration packs, which deliver pre-built integration for Oracle’s Siebel Customer Relationship Management (CRM), Oracle Communications Billing and Revenue Management, Oracle Communications Order and Service Management, and Oracle Financials. Oracle Communications process integration packs are extensible integration and deployment accelerators that enable faster implementation with lower costs and risk.

Oracle Application Integration Architecture Foundation Pack enables you to simplify cross-application business process integrations using a standards-based, prebuilt integration solution. It is designed to promote rapid deployment, reusability, and configurability of business processes. The foundation pack saves significant time, effort, and cost in building and managing process integrations while enabling you realize the value of a Service Oriented Architecture (SOA) at an accelerated pace.

Additionally, Oracle offers the Oracle Application Integration Architecture Foundation Pack Extension for Communications, which complements Oracle’s foundation pack solution by providing pre-built, industry-specific content to optimize business processes that are unique to your business. It includes a communication business process model that describes commonly used industry processes across key operational areas within a communication company, such as Concept to Launch, Order to Bill, Order to Activate, Trouble to Resolve, Delinquent to Collect, and Agent-Assisted Billing Care.

Together, Oracle Application Integration Architecture Foundation Pack and the foundation pack extension for communications provide a comprehensive solution for building sustainable, agile composite applications.

Oracle Communications Order to Activate process integration pack delivers pre-built integration between Oracle's Siebel CRM and Oracle Communications Order and Service Management, enabling automation of the Concept to Market and the Order to Cash business processes. The Order to Activate process integration pack supports these critical business processes by expediting the introduction of new product offerings, capturing and fulfilling orders efficiently and accurately, managing fallouts, and providing visibility across the entire order lifecycle. Order to Activate and Order to Bill process integration packs complement each other and together automate the Order to Cash process for the communications industry.

Oracle Communications Order to Bill process integration pack delivers pre-built integration between Oracle's Siebel CRM and Oracle Communications Billing and Revenue Management, enabling automation and tighter synchronization of customer, product and pricing data across these applications. This empowers your customer service representatives to handle orders with greater speed and accuracy, improving productivity at the order handling stage and throughout the subsequent steps in the fulfillment and billing cycle.

Oracle Communications Agent-assisted Billing Care process integration pack delivers pre-built integration between Siebel CRM and Oracle Communications Billing and Revenue Management, giving your customer service representatives access to all customer-related information using Siebel CRM—including usage and billing data maintained within Oracle Communications Billing and Revenue Management. This empowers them to resolve billing queries faster, improving customer satisfaction and giving representatives more time to spend positioning new services and driving higher average revenue per user (ARPU). The ability to view billing data through the CRM system also reduces training time for customer service representatives, which improves call center productivity and lowers operating costs.

Oracle Communications Revenue Accounting process integration pack delivers pre-built integration between Oracle Financials and Oracle Communications Billing and Revenue Management, enabling improved general ledger accounting, reporting, and accuracy. It facilitates comprehensive tracking and reporting processes that align with general accounting principles, as well as highly configurable reporting to support your unique requirements. This process integration pack provides enhanced capabilities for general ledger reports such as incremental and cumulative revenue reporting, automated report regeneration, and the ability to customize reports. With performance-optimized integration between billing and financials, the solution allows you to improve operational control and compliance by increasing the visibility and accuracy of accounting data.

Customer Master Data Management (MDM) process integration pack is set of pre-built integrations to provide out of the box support to core processes for Customer MDM across Oracle Customer Hub , Siebel CRM, Oracle E-Business Suite, SAP, Oracle Communications Billing and Revenue Management, and third-party content enrichment providers. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications.

Oracle Product Hub for Communications process integration pack is a collection of core processes to support out-of-the-box Master Data Management (MDM) integration flows between Oracle Product Hub for Communications and other Oracle Applications including Siebel CRM, Oracle E-Business Suite, and Oracle Communications Billing and Revenue Management. The process integration pack for product data management provides an out-of-the-box solution for end-to-end product lifecycle management, enabling faster time to market by consistently defining product classes, domain values, product structures, discounts, promotions, and pricing within the Oracle Product Hub and synchronizing them to Oracle’s best-of-breed front-office and back-office applications: Siebel CRM, Oracle E-Business Suite, Oracle Billing and Revenue Management.