Communications

Order and Service Management

Oracle Communications Order and Service Management is Oracle's strategic platform for order management for the communications industry. It enables communications service providers to solve order management challenges by executing two different roles in the enterprise's end-to-end order lifecycle:

Central Order Management—Oracle Communications Order and Service Management receives the customer sales order from the upstream order capture system and manages the entire range of subsequent activities involved in executing the order fulfillment lifecycle across multiple systems including billing, provisioning, shipping, and workforce management. The Oracle Communications Rapid Offer Design and Order Delivery solution leverages the capabilities of Oracle Communications Order and Service Management in this role.
Service Order Management—Oracle Communications Order and Service Management manages the service fulfillment activities for an order by interacting with activation and inventory applications. A typical service fulfillment scenario also involves human interaction to complete the activities, which can be tracked and managed through this software. The Oracle Communications Service Fulfillment Suite leverage the capabilities of Oracle Communications Order and Service Management in this role.

PRODUCT FEATURES

Oracle Communications Order and Service Management includes rich and innovative features and capabilities to support the multiple roles it plays in end-to-end order lifecycle processes:

Dynamic order decomposition, orchestration plan generation, and execution
Metadata-driven order delivery design using Oracle Communications Design Studio integrated development environment
Intelligent change management to support in-flight order change management
Configurable order request processor to support multiple sales channels
Automated order fallout management
Order line-item level status visibility
Management of manual and automated tasks
Configurable user interface for intelligent task management
User and workgroup management for task security
Multiple integration mechanisms to support order management processes
Pre-integrated with Oracle's Siebel CRM and Oracle Communications Billing and Revenue Management via the Oracle Application Integration Architecture Framework