Rapid Offer Design and Order Delivery

SOLUTION DESCRIPTION

Most communications service providers' services are growing in terms of complexity and sheer number—and they need to deliver these services through a multi-channel approach (customer care, Web, kiosk, sales force, retail store). Whether they are triple-play, quad-play, mobility, or greenfield service providers, they must develop a strong order management environment to improve the customer experience while managing the operational costs of designing, launching, and delivering complex new products and services.

Only Oracle provides a fully-integrated, product-based rapid offer design and order delivery solution that cost-effectively speeds offer introduction and enables accurate order delivery.

Oracle Communications Rapid Offer Design and Order Delivery solution provides:

  • Faster time to market with integrated end-to-end offer design configuration
  • Shorter order cycles with complete visibility across the order lifecycle
  • Reduced operational cost through advanced order management capabilities and integrations

KEY PRODUCTS

Complementary Oracle solutions include Oracle Communications Billing and Revenue Management and Oracle Communications Service Fulfillment.

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS

Business Driver Oracle Enables You to
Increase velocity of the product launch process
  • Synchronize offer design and launch across your delivery chain
  • Decrease time to market through zero configuration offer introduction
  • Keep multiple product catalogs synchronized to streamline order delivery
Reduce order cycle time
  • Enable customer order qualification across all sales channels leading to reduced order fallout
  • Automatically and dynamically decompose and orchestrate a customer's order from any channel across the entire order lifecycle
  • Provide real-time visibility of orders to in-house agents and customers
  • Intelligently handle revisions to in-flight customer orders
Control operational expenses
  • Leverage a pre-integrated suite of market-leading, off-the-shelf applications to reduce your deployment and maintenance costs
  • Minimize the need to make constant modifications to your order-management configurations to support product rollouts
  • Deploy a central order management capability across all siloed systems to streamline the order-to-cash lifecycle