Communications

Oracle Communications MetaSolv Solution

Oracle Communications MetaSolv Solution provides network service providers with an integrated offering that includes ordering, workflow, inventory management, and trouble management capabilities. The focus of the application is to provide functionally rich, out-of-the-box capabilities with support for key regulated standards to enable rapid service introduction, efficient service delivery, and lower cost of ownership.

It has been successfully deployed by more than 70 service providers worldwide, often as their consolidated platform of choice. It is a functionally mature application that has been deployed increasingly as part of an integrated service fulfillment solution for business and consumer services and/or as a comprehensive network inventory management solution.

The application is based on a rich inventory of services, networks, and physical/logical resources spanning multiple technology domains. Integrated with this inventory management capability is order management supporting customer and retail ordering, regulated inter-carrier ordering (with support for specific U.S. ordering standards), and internal engineering ordering to streamline and automate the provisioning process. It also provides integrated trouble management together with a holistic view of customer profiles and their associated service and trouble details and history.

Additionally, Oracle Communications MetaSolv Solution delivers a set of APIs to enable custom extensions and integration with other Oracle and third-party applications as part of a larger solution footprint.

KEY FEATURES

Provisioning Product Catalog—Includes product classifications and flexible definitions supporting unique ordering data requirements to support the definition of both bundled products as well as modular products that may be bundled external to the application.
Ordering—Support for customer and retail ordering of a wide variety of services across current and next-generation technologies, regulated ordering including inter-carrier ordering standards support for the U.S. market, and internal and engineering ordering for network build out.
Work Management—Defines, tracks, and streamlines all the tasks in the service or network provisioning process, providing comprehensive process visibility and provisioning metrics. It enables the design of customized provisioning plans, which organize and manage the flow of tasks, both electronic and manual, according to the business processes.
Data Management—Includes the common data repository of all information being managed by the applications as well as a comprehensive set of management and operational reports.
Network Design—Supports several levels of inventory information: geographical, physical, logical, and service inventory. It supports a wide variety of network technologies (current and next-gen) and provides a series of productized technology modules to enable rapid, low-risk deployments. It supports equipment management and network design together with the management and internal/external reporting of key logical resources such as IP addresses, telephone numbers, etc.
Service Provisioning—Supports a graphical design and assign process including arbitrarily complex network designs. It provides intelligent path analysis to determine the available paths across the network with minimal setup, supports optional auto-assignments when designs span networks, and enables protected and unprotected assignments within the same design step.
Trouble Management—Optional capability to create, manage, and track trouble tickets through their full lifecycle to closure. Pre-integrated with customer and inventory data, it is interoperable with fault and other ticket management systems.
Integrated Operation—May be deployed on a stand-alone basis or integrated with complementary applications to provide a larger solution footprint— supporting the order-to-activate process with integrations to order management and service activation—supporting the network resource management process with integrations to network planning, network order management, network discovery/reconciliation, and network optimization.

Oracle Communications MetaSolv Solution

KEY FEATURES

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