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Differentiating the Customer Experience Through Unified CRM and BRM
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Only Oracle offers a unified, product-based, and configurable solution that enables service providers to quickly deliver a differentiated customer experience at the lowest total cost.
Oracle's unified CRM and BRM:
- Delivers a personalized customer experience across all channels
- Enables rapid launch of new offers and business models
- Reduces implementation risk and cost through productized integrations and an extensive partner network
- Lowers OPEX through a comprehensive, product-based, upgradeable solution
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| Business Driver |
Oracle Enables You to |
| Inconsistent and generic customer experience |
- Deliver a consistent, multi-channel (i.e., retail, Web, partner, and call centers) customer experience
- Enable the creation of targeted offers and personalized customer support through a 360-degree customer view
- Ensure data consistency, accurate billing, and increased customer satisfaction through real-time business process automation
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| Slow time to revenue |
- Accelerate the design, creation, and launch of competitive offers across all channels through pre-integrated applications
- Support the immediate introduction of new brands and business models via a single convergent platform
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| High risk implementations |
- Reduce the need for costly and time-consuming customizations with out-of-the-box functionality, and pre-integrated business processes
- Reduce risk and cost of deployment projects through highly available and skilled implementation resources
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| High OPEX |
- Simplify operations and minimize maintenance costs by consolidating multiple CRM and billing systems into a single platform
- Cost-effectively maintain productized, SOA-based software integrations that are extensible and upgradeable
- Lower call center, invoicing, and mailing costs through comprehensive self-service functionality
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