Customer Centric and Profitable Phone Store Operations
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Customer Centric and Profitable Phone Store Operations

SOLUTION DESCRIPTION

Only Oracle provides a fully integrated phone store management solution built on proven retail best practices drawn from leading retailers worldwide. Our Customer Centric and Profitable Phone Store Operations Solution delivers:

  • A superior customer experience
  • Higher transaction values
  • Optimized inventory management
  • An open, standards-based, extensible platform that lowers the cost of operations

KEY PRODUCTS

Complementary products include: Oracle's Siebel CRM, Oracle Enterprise Service Bus, and Oracle BPEL Process Manager.

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS
Business Driver Oracle Enables You to
Disappointing customer experience
  • Reduce transaction times with integrated user interface and streamlined workflows
  • Ensure consistent customer experience across channels with integrated systems
  • Support transactions started in one channel and completed in another
  • Reduce customer wait times by providing increased customer service capacity during busy shopping periods with mobile POS devices
Low transaction value
  • Increase revenue with a system that intelligently suggests add-on purchases, such as headsets and chargers, and encourages sales consultants to up-sell / cross-sell
  • Enable sales consultants to complete a sale when items are out of stock in store through company-wide inventory visibility and supporting processes
Inefficient store inventory management
  • Reduce shrinkage through automated stock management processes with a single point of data entry and full audit control
  • Enable accurate supply chain decision-making with real-time sales and stock information
  • Have the right stock in the right place at the right time and in the right quantity
High cost of operations
  • Rapidly implement Integrated, scalable solution with localization support as store network grows
  • Improve business agility while reducing the time and cost of integration and maintenance with an open, standards-based, extensible system
  • Reduce training time and improve productivity with device-based training and simplified store processes
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