Siebel Branch Teller

PRODUCT DESCRIPTION

Oracle's Siebel applications provide mission-critical, multi-channel retail banking solutions that integrate customer information across all channels and lines of business. Siebel Branch Teller provides a front-office teller application specifically designed to meet the needs of today's leading U.S. banks. Siebel Branch Teller combines leading-edge technology with robust transactional and customer relationship management capabilities—capabilities that can be tailored to match a bank's functional needs.


Provide a Comprehensive, Customer-Centric Teller Solution
Siebel Branch Teller reflects Siebel's deep domain expertise in retail banking and represents a logical extension of Siebel's multi-channel customer management solution for financial services companies. Beyond comprehensive teller functionality, Siebel Branch Teller is a vehicle for incorporating the teller business functions into a bank's overall customer-centric service strategy. With Siebel Branch Teller, banks can expand the teller's role from that of a transaction-only agent to that of a customer service representative who is able to understand each customer's value and provide appropriate levels of service.

SIEBEL BRANCH TELLER FEATURES

  • 360-degree view of customer relationship enables more relevant and targeted sales offers and improved customer experiences
  • Comprehensive Branch Teller Functionality provides transactional functionality, operational control and actionable customer information, including a complete set of teller and supervisor transactions and a full set of support services
  • Streamlined Transaction Processing via an easy-to-use interface with keyboard short cuts and accelerator keys, pre-built integration with peripherals and devices and pre-filled, authenticated, and automatic transaction processing where appropriate
  • Improved Operational Efficiencies - driven by centralizing business processes and operational information that traditionally exists in each branch server, such as electronic journal, cash management, user administration and fee management
  • Targeted and Effective Teller Referrals - maximize cross-selling opportunities through targeted actionable offers and alerts supporting intelligent referral-follow-up routed in real-time to a Siebel Branch Sales and Service agent
  • Actionable Business Intelligence - through campaign and sales effectiveness reports, analysis, predictive modeling and alerts
  • Advanced J2EE technology - create open standards lowering TCO and improving IT responsiveness