Oracle's Siebel applications provide mission-critical, multi-channel retail banking solutions that integrate customer information across all channels and lines of business. Siebel Branch Teller provides a front-office teller application specifically designed to meet the needs of today's leading U.S. banks. Siebel Branch Teller combines leading-edge technology with robust transactional and customer relationship management capabilities—capabilities that can be tailored to match a bank's functional needs.
Provide a Comprehensive, Customer-Centric Teller Solution
Siebel Branch Teller reflects Siebel's deep domain expertise in retail banking and represents a logical extension of Siebel's multi-channel customer management solution for financial services companies. Beyond comprehensive teller functionality, Siebel Branch Teller is a vehicle for incorporating the teller business functions into a bank's overall customer-centric service strategy. With Siebel Branch Teller, banks can expand the teller's role from that of a transaction-only agent to that of a customer service representative who is able to understand each customer's value and provide appropriate levels of service.
SIEBEL BRANCH TELLER FEATURES
360-degree view of customer relationship enables more relevant and targeted sales offers and improved customer experiences
Comprehensive Branch Teller Functionality provides transactional functionality, operational control and actionable customer information, including a complete set of teller and supervisor transactions and a full set of support services
Streamlined Transaction Processing via an easy-to-use interface with keyboard short cuts and accelerator keys, pre-built integration with peripherals and devices and pre-filled, authenticated, and automatic transaction processing where appropriate
Improved Operational Efficiencies - driven by centralizing business processes and operational information that traditionally exists in each branch server, such as electronic journal, cash management, user administration and fee management
Targeted and Effective Teller Referrals - maximize cross-selling opportunities through targeted actionable offers and alerts supporting intelligent referral-follow-up routed in real-time to a Siebel Branch Sales and Service agent
Actionable Business Intelligence - through campaign and sales effectiveness reports, analysis, predictive modeling and alerts
Advanced J2EE technology - create open standards lowering TCO and improving IT responsiveness