Effective December 9, 2013, the initial point of contact for Oracle Financial Services product support will be through Oracle Customer Support channels and My Oracle Support, and no longer through the Oracle Financial Services' support hotline, email, or support portals. Please discontinue using the Oracle Financial Services' support mechanisms as of that date.
Oracle is committed toward enabling global financial institutions to meet their business goals. As part of this commitment, Oracle Financial Services offers advanced and personalized support for all its products to maximize the benefits that customers can draw from their mission-critical applications. These services enable our customers to take advantage of the latest industry-leading technology enhancements to effectively meet their business challenges.
With greater IT efficiency and comprehensive operational and infrastructure management and support, Oracle Financial Services Support helps customers accelerate IT adoption, achieve faster return on their IT investments, and reduce the time, effort, and cost of operating their systems.
The same support team who supported Oracle Financial Services' products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone numbers and Web site links remain the same.