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Oracle FLEXCUBE MultiChannel Solution for Individuals

Oracle FLEXCUBE MultiChannel Solution offers a full spectrum of functionality for individual customers. The solution helps banks offer services for the individual customer right from simple transaction and service requests to investment options for full scale wealth management across multiple channels. A true three mode mobile banking is offered with access to banking facilities through Short Messaging Sevice (SMS), Mobile internet browsers and mobile applications. Native applications for iPhone, iPAD, Symbian, Blackberry and Tablets offer a wide variety of services.

The banks can nurture their relationships with their existing customers to explore new avenues for growth. They can cater to the customer right from transactional banking to offering investment options and then eventually moving the customer to a more relationship oriented banking such as wealth management. The combined proposition encompassing Oracle FLEXCUBE Direct Banking and Oracle FLEXCUBE Private Banking helps strengthen the customer relationship with integrated and consistent flow of information across channels.

KEY PRODUCTS IN ORACLE FLEXCUBE MultiChannel SOLUTION for INDIVIDUALS

KEY BENEFITS OF ORACLE FLEXCUBE MultiChannel SOLUTION for INDIVIDUALS

Offerings across multiple channels covering

Detailed Financial Holdings
Deposits including view, open, amend, redeem, subscriptions
Payments of all flavors including transfers, drafts issuance, SEPA credits, with template support
Loans with support for query, statement, schedule, repayment inquiry and also support for Islamic loans
Check services
Standing Orders
Mutual Funds including buy, sell, switch and inquiry support
Credit card information and payment support
An exhaustive support for service requests
Other customer services like rates inquiry, bulletins etc.

Complete lifecycle coverage for wealth management covering

Customer management with household linkages, collaboration tools etc.
Support for financial planning with risk profiling, goal definition, asset allocation and portfolio construction amongst others
Transaction management with order capture, origination, tracking, corporate actions, holding reconciliations
Portfolio management with definition, valuation, analysis , risk return simulation, rebalancing
Product catalogue for Investment products, Protection products and Banking products
Standing Orders
Mutual Funds including buy, sell, switch and inquiry support
Credit card information and payment support
An exhaustive support for service requests
Other customer services like rates inquiry, bulletins etc.

This entire MultiChannel solution integrates with leading third party solutions for multi factor authentication and anti phishing solutions. It addresses all aspects of Internet banking security, both at the transmission and application levels while also providing comprehensive auditing features.