Contract-to-Service Execution for Professional Services

Leading business service companies use Oracle solutions to deliver more services per employee, upsell at contract renewal, reduce customer defection, capture costs, understand performance and profitability, and provide flexible support. A complete view of customers and operations coupled with analytics-driven insight allows these companies to continually and consistently improve business processes. Predictive service execution—anticipating and reacting to events for ongoing business improvement—is the result of an optimized contract-to-service process. Oracle's industry solution for contract-to-service execution brings together all the components to provide a complete and integrated solution for the professional services industry.

Oracle Industry Solutions Address Complex Business Processes
Oracle industry solutions leverage our best-in-class portfolio of applications and technology to address complex business processes relevant to your industry. Whether you start with one component or make a complete business transformation, Oracle enables you to build on your existing environment with an open-integration framework using standards-based middleware. Oracle industry solutions enable you to speed time to market, reduce costs, and gain a competitive edge.

ORACLE'S INDUSTRY SOLUTION FOR CONTRACT-TO-SERVICE EXECUTION

 Business Drivers  Oracle Enables You to  With These Products
Identify and target customers for new service offerings
  • Provide an integrated solution encompassing leads, orders, service calls, and payment history
  • Maintain comprehensive customer profiles, paired with marketing analysis, for customer segmentation
  • Standardize sales process tightly linked to service contract management
Minimize revenue leakage by ensuring that contracts are priced and billed accurately
  • Capture all service delivery costs (labor, material, and expense) from any source
  • Accurately bill, consolidate invoice presentment, and provide customer self-service
  • Understand true costs of service and underlying performance of operations
Provide service, capture costs, and perform according to contracted entitlements
  • Integrate the service call handling process with contract entitlements with a complete contract management solution
  • Improve resource utilization while meeting contractual obligations
  • Integrate planned maintenance with scheduled service activities to maximize margins and service quality
Give managers and executives the tools they need for in-depth business analysis
  • Associate all costs with correct contract and manage accordingly
  • Instantly understand and satisfy your best customers
  • Gain deep insight from advanced performanceand predictive analytics

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