Maintenance, Repair, and Overhaul: Aerospace and Defense

As a result of a sluggish economy and reduction in military spending for new weapons systems and aircraft, today's maintenance, repair, and overhaul (MRO) operations must focus on improving asset turnaround time, maximizing throughput capacity, and increasing reliability of existing assets, in order to compete, grow, and profit. Exacerbating this trend is the growing complexity of performance-based SLAs and associated risks which are now compelling OEMs, supplier, and service operators to understand, design, and implement best-practice and Lean MRO initiatives. This, in turn, is driving many aerospace and defense companies and third-party MRO firms to employ Lean practices throughout their MRO operations.

However, numerous challenges impede the progress toward achieving these objectives-antiquated systems and infrastructures, for example, prevent aerospace and defense companies, airlines, and third-party MRO service providers from adapting to new technologies, transferring and sharing configuration data, and making fast and accurate decisions regarding the maintenance, repair, and overhaul of customer assets and components. In fact, many of today's MROs use a variety of individual applications for each of their critical business processes, none of which are integrated nor provide any insight into combat readiness, asset availability, labor utilization/productivity, and maintenance profitability. As a result, multiple sources of the "truth" exist in various silos, undermining the integrity of supply chain planning and execution, inventory levels, customer service and satisfaction, aircraft records, and billing capabilities.

Only Oracle offers an integrated, standards-based, enterprise solution for maintenance, repair, and overhaul, leveraging our extensive portfolio of customer relationship management, supply chain management, and enterprise resource planning applications, technologies, and middleware designed specifically for aircraft/engine maintenance operations. With our best-in class inventory optimization tools and advanced analytics to support Lean MRO and continuous improvement, Oracle is helping companies such as Mexicana, Korean Air Aerospace, BAE Systems, Abu Dhabi Aircraft Technologies, OGMA, and Boeing to:

Effectively manage maintenance programs, configurations, planning, and execution
Optimize planning and scheduling, inventory, purchasing, settlement, and supplier performance
Respond rapidly to customer maintenance requirements, facilitate collaboration, and provide self-service support
Employ Lean practices for measurement and continuous improvement of maintenance operations

Oracle Industry Solutions Address Complex Business Processes
Oracle industry solutions leverage our best-in-class portfolio of applications and technology to address complex business processes relevant to your industry. Whether you start with one component or make a complete business transformation, Oracle enables you to build on your existing environment with an open-integration framework using standards-based middleware. Oracle industry solutions enable you to optimize performance, reduce costs, and gain a competitive edge.

KEY PRODUCTS IN THE INDUSTRY SOLUTION

ORACLE OFFERS SIGNIFICANT BENEFITS

Business Drivers	Oracle Enables You to
Generate high-quality supply estimates and apply risk modeling techniques	Assign probability distributions to uncertain assumptions Run thousands of simulations Analyze range of outcomes and probabilities
Effectively manage maintenance programs, configurations, planning and execution	Provide real-time status of equipment, financials, labor/action items, workflow, and approvals Track and improve contract performance and asset availability Increase decision-making accuracy and alignment with performance-based service level agreements (SLAs)
Optimize planning and scheduling, inventory, purchasing, settlement, and supplier performance by achieving supply chain integration	Provide real-time visibility into actual supplier capacity Share forecasts and supply commits with customers and suppliers Facilitate vendor managed inventory planning Connect supply base for demand-driven sourcing, purchasing, and procurement
Respond rapidly to customer maintenance requirements, facilitate collaboration, and provide self-service support	Gain enterprise-level insight into detailed customer interactions that allows for immediate response to service requests via real-time alerts and automated escalations Measure customer value throughout multiple maintenance visits Reduce maintenance support costs, improve transparency, and empower customers by providing self-service portals with real-time access to maintenance information
Employ Lean practices for measurement and continuous improvement of maintenance operations	Analyze inventory for trending, forecasting, and demand management Dynamically balance work volumes with available field resources Gain profound insights from advanced visualization and predictive analytics Allocate resources based on profitability and cost metrics Optimize contracts profitability and customer lifetime value