Quote-to-Cash Solution for Logistics Service Providers

Logistics service providers (LSPs) face tremendous challenges, including a sharp reduction in freight volume, tight credit, volatile commodity prices, and a very price-sensitive customer base. But as manufacturers and retailers re-engineer the long and thin supply chains that have evolved over the last two decades, LSPs also see promising opportunities to deliver existing services reliably at a lower cost and to provide innovative new services that will streamline customer supply chains.

Unfortunately, siloed information and disjointed, error-prone internal processes are preventing LSPs from achieving their goals of quickly responding to new customer requirements or changes in the marketplace; optimally planning and executing orders; and reliably delivering and billing for services. At the core of these challenges is the quote-to-cash process, which involves all major internal functions at an LSP from sales and marketing to operations, accounting, and customer service. The quote-to-cash process is crucial to the success of LSPs because it reduces revenue leakage, improves margins, and enhances the customer experience.

Only Oracle offers a pre-built set of integration components that link Oracle's Siebel Customer Relationship Management, Oracle Transportation Management, Oracle Human Resources, and Oracle Financials, using open industry-standards based middleware. With an integrated, configurable quote-to-cash platform, logistic service providers will be able to provide multiple services for multiple clients on a single enterprise platform using client- specific business rules and pre-defined work flows. With Oracle's quote-to-cash industry solution, LSPs can quote as contracted, execute as quoted, and bill as executed.

Oracle Industry Solutions Address Complex Business Processes
Oracle industry solutions leverage Oracle's best-in-class portfolio of applications and technology to address complex business processes relevant to your industry. Whether you start with one component or make a complete business transformation, Oracle enables you to build on your existing environment with an open-integration framework using standards-based middleware. Oracle industry solutions enable you to speed time to market, reduce costs, and gain a competitive edge.

KEY PRODUCTS IN ORACLE'S INDUSTRY SOLUTION FOR QUOTE TO CASH

ORACLE'S INDUSTRY SOLUTION FOR QUOTE TO CASH PROVIDES SIGNIFICANT BENEFITS

 Business Drivers  Oracle Enables You to
Improve revenues with accurate quotes and enhance responsivenes with real-time order management
  • Reduce the lead time and standardize quotes
  • Offer quotes based on customer and supplier contracts, available carrier capacity, and dynamic pricing
  • Have a centralized repository for quotes and orders
  • Help ensure complete and accurate order capture across all channels
  • Synchronize order and customer data across CRM and operations platforms
Reduce operating costs and increase service reliability, and optimize planning and execution of shipments, fleet, and drivers
  • Source transportation
  • Optimally consolidate orders and shipments
  • Interface with carriers; book and track orders, shipments, and assets
  • Proactively monitor shipment workflows, manage disruptions, and prevent service failures
  • Manage fleets and optimally assign drivers to loads
Reduce revenue leakage and improve customer and supplier satisfaction with automated freight settlement
  • Accrue expenses through the shipment lifecycle
  • Compute all costs associated with executing a shipment and driver pay if required
  • Standardize integration between financial and operational systems
  • Automate receivables and payables processing

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