City leaders, including elected and appointed local authorities and their agency or department management, realize they must increase investment in infrastructure and improve service delivery despite rising costs and reduced budgets. They also understand that constituents want to see their tax dollars invested wisely, in an open and transparent fashion. Indeed, citizens are increasingly vocal in their communities, with many of them using other means of communications among themselves and with their community leaders, outside of the traditional town hall forums. Many electronic government initiatives have realized limited success in tackling the issues that drive improvements in real metrics such as proper usage of emergency services, increased use of public transportation, reduced caseworker loads, and so forth. True leaders in government and community organizations know that real integrated intelligence requires integration of government and constituents, a prerequisite for a city to become truly smart. These leaders recognize that city government must establish clear policies that can be implemented as automated and streamlined processes. This requires changes to culture, organizations, and the way technology is used by government and constituents. It also requires integration of the multitude of channels through which citizens and business communicate with government, focused on development of specialized group and personal relationships with constituents, building awareness of government services and plans, and setting expectations that can be met and openly reported on. Oracle's solution for smart cities, which is based on our experience with local government customers and best-in-class technology and applications, enables you to do the following: - Resolve up to 90 percent (or more) of most government service requests through integrated multichannel services, including self-service Web/chat; local single numbers such as 311, 1823, 133, 115; Facebook; Twitter; e-mail, and so on
- Analyze key areas--service delivery, infrastructure expenditures, constituent feedback, and others--to determine which services to prioritize, extend, consolidate, or even discontinue
- Modernize IT infrastructure to enable integration and interoperability with the city’s existing siloed legacy IT infrastructure to enhance service delivery capability and facilitate cultural and organizational change
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