Electric Utilities

Today's electric utility is at the center of worldwide initiatives on energy resources and environmental preservation. Oracle helps electric utilities meet the imperatives to do the following:

• Help customers conserve energy and reduce carbon footprints
• Keep energy affordable
• Strengthen and secure communities' economic foundations

Oracle Utilities Customer Care and Billing underpins your relationships with customers—providing accurate bills; supporting your contact center; generating customer communications; managing credit and collections; and supporting your staff with a wealth of customer information with which to develop new programs and business processes.

Retail utilities in competitive markets can support their marketing efforts with Oracle's Siebel CRM, the leading customer relationship management system that helps to ensure that you offer the right products to the right customers.

Utilities in regulated and transitioning markets use Oracle Utilities Rate Management to find just and reasonable rates that maintain profitability.

Utilities that focus on commercial and industrial customers find that combining information from Oracle Utilities Load Analysis and Oracle Utilities Load Profiling and Settlement helps key account representatives to define and offer unique contracting prices and terms via Oracle Utilities Quotation Management. Oracle Utilities Portfolio Management enables you to manage those contracts while helping your utility to maximize profitability. Oracle Utilities Billing Component also helps you to strengthen relationships with those important customers.

And internet contacts with customers are easy and secure with Oracle Self-Service.

When it comes to handling innovations like Smart Metering, Oracle Utilities Meter Data Management helps you manage the data and develop the new business processes that maximize its value.

Managing the Smart Grid is far more effective with Oracle Utilities Network Management System. And using Oracle Utilities Mobile Workforce Management to manage field crews helps to ensure that the grid and all field assets are operating at peak efficiency.

Installing, maintaining, and replacing plant and linear assets is far more effective when you choose Oracle's asset management applications such as Oracle Utilities Work and Asset Management; Oracle Enterprise Asset Management (part of Oracle E-Business Suite); and Oracle's Primavera products.

When all your information needs to come together for analysis and planning, Oracle's comprehensive selection of business intelligence packages is at your service. Oracle Utilities Business Intelligence gathers and analyzes operational data from utility-specific applications and displays results in portals that permit executives and other users to monitor activity, stop problems before they start, and ask a wide variety of what-if questions. Oracle's Hyperion performance management products are the clear leader in the area of financial analysis. And Oracle Business Intelligence Enterprise Edition brings a new dimension to understanding the complete organization and ensuring its success.