Today's electric utility is at the center of worldwide initiatives on energy resources and environmental preservation. Oracle helps electric utilities meet the imperatives to do the following:
Help customers conserve energy and reduce carbon footprints
Keep energy affordable
Strengthen and secure communities' economic foundations
ORACLE LINKS ELECTRIC UTILITIES TO CUSTOMERS
Oracle Utilities Customer Care and Billing underpins your relationships with customers—providing accurate bills; supporting your contact center; generating customer communications; managing credit and collections; and supporting your staff with a wealth of customer information with which to develop new programs and business processes.
Retail utilities in competitive markets can support their marketing efforts with Oracle's Siebel CRM, the leading customer relationship management system that helps to ensure that you offer the right products to the right customers.
When all your information needs to come together for analysis and planning, Oracle's comprehensive selection of business intelligence packages is at your service. Oracle Utilities Business Intelligence gathers and analyzes operational data from utility-specific applications and displays results in portals that permit executives and other users to monitor activity, stop problems before they start, and ask a wide variety of what-if questions. Oracle's Hyperion performance management products are the clear leader in the area of financial analysis. And Oracle Business Intelligence Enterprise Edition brings a new dimension to understanding the complete organization and ensuring its success.