Oracle Webcasts | Technical Help
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Oracle Webcasts

Find answers to the most frequently asked technical help questions when watching Oracle webcasts If you have questions or issues with Oracle webcasts, please email digitalmedia_us@oracle.com and include a complete description of your OS, browser version and where you are trying to connect from (ie, a corporate network, DSL, dial-up, etc.).

Installation and Configuration

Solving Playback Problems

INSTALLATION AND CONFIGURATION

What are the minimum system requirements?

PC
Operating System
CPU
RAM
Sound Card
Speakers
Video Card
Screen Resolution
Windows XP or higher
Pentium 500MHz or greater
128 MB RAM or greater
16-bit or more
Required
65,000 color video display card or higher
1024x768

MAC
Operating System
CPU
RAM
Sound Card
Speakers
Video Card
Screen Resolution
Mac OS X 10.2.x or higher
PowerPC G4, or G5 processor or Intel Mac
256 MB RAM or greater
16-bit or more
Required
65,000 color video display card or higher
1024x768

What are the minimum software requirements?

FireFox or
Internet Explorer
Flash		 Firefox 2 or 3
Internet Explorer 7 or higher
Adobe Flash 9

Where can I download the Flash plug-in?
You can download the Flash plug-in from Adobe's website.

Where can I download the latest version of my browser?
You can download the latest browser versions from the Microsoft or Mozilla websites.
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SOLVING PLAYBACK PROBLEMS

Why does the video play, but with pauses, or buffering?
This is most likely due to congestion on your network. Please return to watch the show on demand if the buffering continues.

What do I do if I see an error message like, "Requested file not found. The link you followed may be outdated or inaccurate"; "Cannot connect to server"; "Unable to connect to server"; or other similar errors?
These errors usually mean that your computer could not connect to the computer that serves the video (the server). These errors can also occur if the computer is behind a firewall that has not been configured to allow access to streaming video or that the link you clicked on is out-of-date.

1. Try clearing browser cache

Internet Explorer
Select Tools Menu > Internet Options > Temporary Internet Files Section >
Click 'Delete Files' button
Quit / Exit your browser and try the link again.


Firefox
Select Tools Menu > Options > Advanced > Network Tab > Offline Storage Section > Click 'Clear Now' button
Quit / Exit your browser and try the link again.



Safari (Mac)
Pull down the Safari menu and select 'empty cache'
Quit / Exit your browser and try the link again.
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