Oracle Support Stars Bar
Take the opportunity to meet with the stars of Oracle Support live and in person. Ask your toughest support questions about the Oracle applications, database, management and infrastructure, and middleware products you use. The Oracle Support Stars Bar will be open all week during Oracle OpenWorld. This is also an excellent venue for learning just how the stars of Oracle Support are able to provide world-class support day in and day out to more than 300,000 customers that are using Oracle's thousands of products to run their enterprises.
- When: Monday, October 12, 9:00 a.m. - 5:00 p.m.
Tuesday, October 13, 9:00 a.m. - 5:00 p.m.
Wednesday, October 14, 9:00 a.m. - 5:00 p.m.
Thursday, October 15, 9:00 a.m. - 4:00 p.m. - Where: Moscone West, Level 2
Oracle Support Stars Bar for Oracle E-Business Suite
E-Business Suite Support Stars
Iren Afsharian | Senior Principal Technical Support Engineer |
Biography [+/-]
Iren Afsharian, Senior Principal Technical Support Engineer, started with Oracle 15 years ago. During the first 10 years, I was part of premium support, assisting customers at their sites and also performing customer account management. I have been with the CRM group for the last 5 years, supporting Contracts and Lease and Finance Management. I am currently the product lead for the Lease and Finance Management product. I am looking forward to meeting key Oracle CRM customers at Oracle OpenWorld, to answer their questions and to see how our products are used to support their business.
Maya Atmaram | Principal Technical Support Engineer |
Biography [+/-]
Maya Atmaram started with Oracle Support 11 years ago and is based in Orlando, Florida. During her time at Oracle she has supported Oracle E-Business Suite application technology customizations questions, concurrent processing, coreadmin, workflow directory services, and role-based access control. Atmaram currently supports customers of Oracle E-Business Suite sysadmin (concurrent processing, coreadmin), and role-based access control as an advanced resolution engineer. She's looking forward to meeting some of her key customers at Oracle OpenWorld.
Sanjay Banerjee | Principal Support Engineer |
Biography [+/-]
Sanjay Banerjee started with Oracle six years ago at the Redwood Shores, California headquarters, doing product development. Previous to his present role, he worked in Oracle Grants and Oracle Projects development groups. Banerjee currently supports the Oracle Grants and Oracle Projects accounting products in the Oracle E-Business Suite Center of Expertise group. He is excited about this opportunity to meet with customers, address their questions, and see how Oracle products are used to support their business.
Santiago Bastidas | Senior Principal Support Engineer |
Biography [+/-]
Santiago Bastidas joined Oracle 13 years ago in the Ecuador office, providing tools and database support. Previous to his current role as senior principal support engineer, he worked in the Orlando Support Center for Oracle's LAD region, supporting development tools and internet products, and in Oracle's Global CRM Support organization supporting Oracle e-commerce products. Bastidas has also worked on engineering and integration development teams at Oracle. In his current position at the Global Support Center in Santiago Chile, Bastidas supports Oracle Application Integration Architecture products in the Global Oracle Application Integration Architecture Support team. He is excited about this opportunity to meet with customers at Oracle OpenWorld.
Rowena Catoc | Principal Technical Support Engineer |
Biography [+/-]
Rowena Catoc joined Oracle 13 years ago, working in direct marketing, on-demand operations, and the Oracle E-Business Suite support group. She worked as an applications administrator for seven years before joining the North American Payroll support team in June 2007. Catoc is based in Fremont, California and looks forward to meeting and assisting customers during Oracle OpenWorld.
Jonathan Chen | Principal Technical Support Engineer |
Biography [+/-]
Based in Santa Clara, California, Jonathan Chen joined Oracle in 2007 as part of the Agile acquisition; he was a two-year veteran at Agile. Chen manages all escalations and operations for the Agile Support group and is looking forward to meeting some of Oracle's key customers at Oracle OpenWorld.
Philip Decoster | Principal Technical Support Engineer |
Biography [+/-]
Philip Decoster started with Oracle more than 10 years ago in the Colorado Springs, Colorado Support Center but has since moved to California to work out of the Rocklin office. During his time at Oracle he has supported Oracle E-Business Suite customers, focusing mainly in Oracle Accounts Receivable and related applications. Decoster also has support experience in Oracle E-Business Suite's Oracle Order Management product. He is currently a member of the Center of Expertise and is looking forward to Oracle OpenWorld to continue to work on effective customer relationships.
Paul Edwards | Manager, Customer Support |
Biography [+/-]
Paul Edwards is the global support manager for the Oracle Tax and Utilities products. Paul has more than 20 years of global IT experience in managing people, technology, business process analysis, and international deployment of complex software applications. He has worked for the last 11 years in the utility industry for SPL and Oracle in project management, product management, training, change management, technical management, system installation, and configuration. He has taken on many roles in the life of the Oracle Tax and Utilities products, from a software development manager to software release services manager, database administrator, UNIX systems administrator in product development, technical project manager, technical architect for professional services, and technical and functional trainer for professional services.
Amy Fan | Senior Technical Support Engineer |
Biography [+/-]
Amy Fan joined Oracle as part of the Agile acquisition. Prior to the acquisition, Amy had been with Agile for nine years working with the Agile product lifecycle management solution and Agile Advantage products. Her special areas are Oracle's Agile integration tools, such as ChangeC.
Kim Galeazzi | Principal Technical Support Engineer |
Biography [+/-]
Kim Galeazzi joined Oracle as part of the Agile acquisition, having been at Agile since 1999 as a level 2 Support Engineer. Oracle's Agile integration tools and AutoVue applications have become Galeazzi's specialty areas. He is currently pursuing certification as Oracle WebLogic Administrator. Fluent in French and with a working knowledge of German, Galeazzi works closely with the European support team. He looks forward to meeting customers in person and hearing what they have to say about their experience with Oracle's Agile product lifecycle management and AutoVue products, as well as their interaction with the respective support teams.
Preeti Galotra | Principal Technical Support Engineer |
Biography [+/-]
Preeti Galotra started with Oracle 10 years ago in ATG support. Previous to her current role, she worked in ATG support and on-demand operations in IT incident, change, and release management. This primarily involved planning, execution, testing, and release of customer instances after upgrading them to higher versions of Oracle Database, Oracle Applications, and the technology stack. Galotra has also been involved in the day-to day administration, maintenance, and management of Oracle E-Business Suite in a 24/7 hosted environment. Presently she supports Oracle's Demantra products in the Global Customer Support MRP group. She is looking forward to meeting with customers at Oracle OpenWorld.
David Goddard | Senior Principal Technical Support Engineer |
Biography [+/-]
David Goddard has been with Oracle Support for almost 11 years. He is focused primarily on Oracle E-Business Suite value chain planning applications, specializing in Oracle Advanced Supply Chain Planning and Oracle data collections and ATP/GOP functionality. Goddard also specializes in publishing high-impact notes, which you can find on My Oracle Support under Knowledge/Oracle E-Business Suite/Supply Chain/Discrete Manufacturing, Planning/Oracle Advanced Supply Chain Planning.
Nilesh Gonsalves | Principal Technical Support Engineer |
Biography [+/-]
A three-year veteran of Oracle, Nilesh Gonsalves is based in Redwood Shores, California. Gonsalves started with Oracle On Demand services as a Apps DBA and now supports customers of Oracle E-Business Suite financials applications, with an emphasis on Oracle Payables. Gonsalves is excited about the opportunity to meet with customers and to address their questions and see how Oracle products are used to support their business.
Philip Hallenbeck | Manager, Customer Support |
Biography [+/-]
Philip Hallenbeck originally started with Documaker customer support in 2001 and has been working with Oracle's Documaker CCM products for almost a decade. He joined the Oracle Support team a year ago through the Skywire acquisition and is based out of Atlanta, Georgia. Hallenbeck currently manages support for the Oracle Documaker suite of products in the recently formed Insurance Global Business Unit. He is looking forward to meeting customers in person at Oracle OpenWorld.
Vincent Ho | Senior Principal Technical Support Engineer |
Biography [+/-]
Based at Oracle headquarters in Redwood City, California, Vincent Ho came to Oracle in 2006 as part of the Portal Software acquisition, where he had been working since 1999. He supports Oracle Communications Billing and Revenue Management, specializing in the core functionalities within the product. Ho has very good relationship with the R&D and product management groups at Oracle. He is excited to meet clients at Oracle OpenWorld and is looking forward to answering any questions about Oracle Communications Billing and Revenue Management.
Wes Kemper | Principal Technical Support Engineer |
Biography [+/-]
Wes Kemper has supporting Oracle's JD Edwards EnterpriseOne manufacturing products for more than nine years. He is the product support specialist for product data management and shop floor control manufacturing modules. Kemper looks forward to meeting customers at Oracle OpenWorld that he has supported over the phone.
Monette Matela | Principal Technical Support Engineer |
Biography [+/-]
Monette Matela started with Oracle Support 12 years ago and is based in California. During her time at Oracle, Matela has supported Oracle Application Object Library/foundation, Oracle Workflow, and installation and configuration of Oracle E-Business Suite technology.
Patrick McBride | Senior Principal Technical Support Engineer |
Biography [+/-]
Patrick McBride joined Oracle Support in 2002 after prior positions in Oracle Consulting as well as Oracle E-Business Suite roles in the private sector. He has been a part of Oracle Receivables Support, Oracle Payables Support, and Oracle On Demand and Oracle E-Business Tax. He is looking forward to Oracle OpenWorld to continue to work on effective customer relationships and improved understanding of the benefits of Oracle E-Business Suite 12.
Joe McManus | Principal Technical Support Engineer |
Biography [+/-]
Joe McManus has been with Oracle Support for more than 10 years. He joined Oracle after more than 11 years as a planner in the defense industry. McManus is focused primarily on the advanced planning and scheduling applications of Oracle E-Business Suite, specializing in Oracle Advanced Supply Chain Planning and regular MRP/supply chain planning applications. He recently spent two weeks testing the new Oracle Rapid Planning product. McManus also specializes in publishing high-impact notes, which you can find on My Oracle Support in the Knowledge Browser/E-Business Suite/Advanced Planning and Scheduling pages.
Michael A. Miller | Principal Technical Support Engineer |
Biography [+/-]
Michael A. Miller has been supporting Oracle's JD Edwards EnterpriseOne since 1998. Based in Denver, Colorado, Miller currently works with the JD Edwards EnterpriseOne/CNC group supporting customer issues. Miller's focus is on Web technologies—including Java Availability Suite (JAS) installation for Oracle Application Server and IBM WebSphere; he also has experience with GCS/UOM and GCS/tools. Miller is looking forward to meeting some of his key customers at Oracle OpenWorld.
Houtan Mojdeh | Senior Technical Support Engineer |
Biography [+/-]
Based in Dallas, Texas, Houtan Mojdeh came to Oracle in 2004 as part of the PeopleSoft/JD Edwards acquisition. Mojdeh supports Oracle's JD Edwards EnterpriseOne distribution products, with an emphasis on JD Edwards EnterpriseOne Plant Manager's Dashboard. He is looking forward to meeting some of his key customers at Oracle OpenWorld.
Terry Pasqua | Senior Principal Technical Support Engineer |
Biography [+/-]
Terry Pasqua has been with the JD Edwards EnterpriseOne support organization for more than nine years, working primarily with the Collaborative Integrations team, which includes support of business services and other interop solutions. She has also supported some of the CRM application products, including Oracle's JD Edwards EnterpriseOne Sales Force Automation and JD Edwards EnterpriseOne CRM Foundation. Pasqua most recently became involved with supporting the new Oracle Application Integration Architecture process integration pack (PIP) for Oracle CRM On Demand along with other PIPs available to JD Edwards customers. She looks forward to meeting customers she has worked with and any customer who would like to find out more about the products she supports.
Abimani Peiris | Principal Support Engineer |
Biography [+/-]
Abimani Peiris has been providing support for the Oracle Governance, Risk, and Compliance Controls Suite for more than five years. Previous to her present role at Oracle, Peiris worked at LogicalApps for three years with the Customer Service team. Currently she supports the Oracle Application Access Controls Governor, Oracle Transaction Controls Governor, and Oracle Preventive Controls Governor products. She is looking forward to meeting with customers at Oracle OpenWorld.
James Phipps | Senior Principal Technical Support Engineer |
Biography [+/-]
James Phipps has worked for Oracle for 15 years, working the last five years in Oracle Support. His focus in Oracle Support has been on Oracle E-Business Suite's Oracle Inventory, Oracle Bills of Material, Oracle Engineering, and Oracle Product Information Management modules.
Gopal Pinapala | Principal Technical Support Engineer |
Biography [+/-]
Gopal Pinapala joined Oracle five years ago as a senior Oracle Applications DBA based at Redwood Shores, California. He began in Oracle's Global IT Restoration group supporting Oracle On Demand customers and later moved into Oracle On Demand Operations, maintaining Oracle E-Business Suite instances for customers around the globe. Presently Pinapala works in the Global Customer Services group, supporting Oracle E-Business Suite accounts payables products. He is excited about the opportunity to meet with customers at Oracle OpenWorld.
Catherine Provencal | Principal Technical Support Engineer |
Biography [+/-]
Catherine Provencal has been with the JD Edwards EnterpriseOne support organization for more than 10 years. Moving from a JD Edwards EnterpriseOne operations manager role to an engineer role, her expertise is within the financials suite of products, supporting AP/AR, 1099s, expense management, contract and service billing, and government contracting. Provencal is very excited and looking forward to meeting customers she has worked with and those who will be new to her products.
Yuko Saito | Principal Technical Support Engineer |
Biography [+/-]
Yuko Saito joined Oracle Japan 12 years ago, working in the Oracle E-Business Suite Support team supporting various products in the supply chain management and manufacturing areas. Saito relocated to Oracle headquarters in Redwood Shores, California in 2002 and is currently a member of the Center of Expertise team, specializing in the support of order management, shipping, and pricing products in Oracle E-Business Suite. Saito looks forward to meeting with customers at Oracle OpenWorld to address their questions and to see how Oracle products are used to support their business.
Roopa Sunku | Senior Manager |
Biography [+/-]
Roopa Sunku started with Oracle 14 years ago in the direct marketing group, doing lead database maintenance and support. Previous to his present role as senior manager in Customer Support, Sunku worked in support delivery, product release readiness, and managing the Oracle Human Resources Management System support delivery groups. Presently Sunku supports the human capital management and CRM products in the Oracle E-Business Suite Center of Excellence. Sunku is excited about the opportunity to answer customer questions at Oracle OpenWorld.
Stephen Thompson | Senior Support Engineer |
Biography [+/-]
Stephen Thompson joined Oracle nine years ago to work in ATG Support. He is currently a lead with ATG and supports the rapid install, upgrade, clone, and patching products in the Oracle E-Business Suite ATG group part of E-Business Suite. Thompson looks forward to meeting with customers at Oracle OpenWorld.
Binh Ton-That | Principal Support Engineer |
Biography [+/-]
Binh Ton-That joined Oracle with Oracle's acquisition of Agile and has nine years of experience with Oracle's Agile product lifecycle management solutions. In his current role at Oracle, he supports Agile PLM and Agile analytics products. He is excited about this opportunity to address customer questions at Oracle OpenWorld and to see how Oracle products are used to support their business.
Rajendra Verma | Principal Technical Support Engineer |
Biography [+/-]
Rajendra Verma began working in LogicalApps customer support in 2006 and has been working with Oracle's Application products for almost eight years. He joined the Oracle Support team about two years ago and is currently based out of California. During Verma's time in support, he has supported Oracle governance, risk, and compliance (GRC) applications. Verma looks forward to meeting clients at Oracle OpenWorld and answering burning questions about the Oracle GRC products.
Kim Cat Vu | Principal Technical Support Engineer |
Biography [+/-]
Kim Cat Vu started with Oracle 12 years ago at the Orlando Support Center supporting the Oracle E-Business Suites Oracle Accounts Receivable module. Vu has been supporting CRM modules from Oracle's initial client/server 10.7 release of Oracle Sales, Oracle Marketing, and Oracle Sales Compensation modules through the current 12.1.1 release. Presently Vu is with the Center of Expertise group supporting Oracle E-Business Suite's Oracle Incentive Compensation, Oracle Sales, Oracle TeleSales, Oracle Territory Manager, Oracle Marketing, and Oracle Trade Management CRM products.
Shane Webb | Principal Technical Support Engineer |
Biography [+/-]
Shane Webb has been with Oracle Applications Support for nine years now, working with Oracle Application Object Library/Foundation products. Today, he works the tweener and weekend shift as a member of the Applications Technology Group. He is part of the "AOL Dream Team" that handles escalated issues assigned to only a few engineers. He works mainly tech stack issues, (login, advanced configurations, OID, SSO, SSL, Apache, Forms, etc.), for Oracle E-Business Suite 11i and Oracle E-Business Suite 12. Webb is looking forward to meeting customers he has worked with in the past and those he may be working with in the future.
Oracle Support Stars Bar for PeopleSoft
PeopleSoft Support Stars
Shakeel Ahmed | Senior Technical Support Engineer |
Biography [+/-]
Shakeel Ahmed came to Oracle four years ago as part of the PeopleSoft acquisition and is based in Pleasanton, California. He supports Oracle customers as part of the PeopleTools install and upgrade support team and specifically supports installation, upgrade, and certification issues. Ahmed has been supporting this area for almost three years, and before that he was part of the PeopleSoft server tools group. Please bring your questions regarding certification to Ahmed at Oracle OpenWorld; he will be happy able to assist.
Lisa Carey | Principal Technical Support Engineer |
Biography [+/-]
Lisa Carey has been supporting Siebel products for 12 years, most recently based in Oracle's Redwood Shores, California headquarters. She works as part of Oracle's Siebel CRM team focusing on configuration tools—in particular, configuration general and scripting tools. During her successful career with Siebel, she was involved in several key projects; she is currently the Oracle Support team's representative for its knowledge item base on the new Oracle support pages.
Sam Chan | Principal Technical Support Engineer |
Biography [+/-]
Sam Chan has been working with PeopleSoft customer support and now Oracle Support for the last six years and is based in Pleasanton, California. Chan mainly supports Oracle's Peoplesoft enterprise performance management applications, including PeopleSoft Planning and Budgeting. Bring your tough questions to Oracle OpenWorld, and Chan will be more than happy to assist you.
Myrna Fitzpatrick | Principal Technical Support Analyst |
Biography [+/-]
Myrna Fitzpatrick started with PeopleSoft Global Customer Services nearly 10 years ago and came to Oracle as part of the PeopleSoft acquisition. She is based in Edmonton, Alberta, Canada, and supports Oracle's PeopleSoft Campus Solutions student financials application. Bring your PeopleSoft Campus Solutions student financials questions to the Support Stars Bar, and she'll be happy to address them. Fitzpatrick looks forward to meeting Oracle's Higher Education customers.
Mahdi Hijazi | Principal Technical Support Analyst |
Biography [+/-]
Mahdi Hijazi came to Oracle four years ago as part of the PeopleSoft acquisition. Hijazi is based in Vancouver, British Columbia. He supports Oracle customers as part of the PeopleSoft Human Resources Support team and specializes in areas such as PeopleSoft Directory Interface, performance, and upgrades. Hijazi is looking forward to meeting at Oracle OpenWorld many of the customers he has supported over the last four years.
Keo Inthavongsa | Technical Support Engineer |
Biography [+/-]
Keo Inthavongsa has been supporting Oracle's Siebel applications since March 2006. His area of expertise is Oracle's Siebel Customer Order Management products (Siebel Pricer, Siebel Configurator, etc.) as well as data quality issues. His strong technical skills allow him to quickly troubleshoot the most complex issues, and he has established himself as a mentor and resource for the newer engineers. Inthavongsa is based in Oracle's Pleasanton, California office.
Sachin Korde | Senior Technical Support Engineer |
Biography [+/-]
Sachin Korde has 10 years of experience in support and testing (QA). Based in Pleasanton, California, Korde joined Oracle on January 2007, supporting Oracle's PeopleSoft CRM call center application. Korde's specialty is integration of the PeopleSoft CRM application with other applications; he is looking forward to meeting customers at Oracle OpenWorld to help them with their business issues.
Suchitra Mathur | Senior Technical Support Engineer |
Biography [+/-]
Suchitra Mathur has been working with Oracle for past six years and is based in Pleasanton, California. Mathur supports Oracle customers as part of the PeopleTools Reporting Tools Support team and specifically supports Oracle Business Intelligence Publisher, Crystal Reports, Query, and Business Objects products. He is excited about meeting customers in person and addressing their questions at Oracle OpenWorld.
Sue Petersen | Senior Technical Support Engineer |
Biography [+/-]
Sue Petersen has supported Oracle's PeopleSoft products since 2003 and has more than 20 years of software support experience. She loves working with the customers and helping them to resolve issues. Her area of expertise is PeopleSoft Order Management, but she also supports PeopleSoft inventory and costing applications.
Alexandre Prisajni | Principal Technical Support Engineer |
Biography [+/-]
Alexandre Prisajni started with the Siebel QA team more than 11 years ago and six years later moved to Siebel Engineering Escalations team. Now at Oracle, Prisajni is a principal technical support engineer working in the Siebel CRM product support team.
Tina Steed | Senior Manager, Customer Satisfaction |
Biography [+/-]
Tina Steed has been working with customers of Oracle's Siebel and PeopleSoft applications for more than 10 years. Steed is available at Oracle OpenWorld to help you discover new ways to get the most out of the support you are receiving from Oracle. With 100 percent customer satisfaction as her goal, Steed wants your input on how Oracle Support can exceed your expectations.
Kathleen Ye | Senior Technical Support Engineer |
Biography [+/-]
Kathleen Ye came to Oracle three years ago as part of the Siebel acquisition. She's based in Pleasanton, California and supports customers using Siebel CRM applications. Ye specializes in client functionality and tools configuration and is looking forward to meeting customers at Oracle OpenWorld.
Oracle Support Stars Bar for Oracle Database
Database Support Stars
Ashish Agrawal | Senior Principal Technical Support Engineer |
Biography [+/-]
Ashish Agrawal has been working in the information technology field for more than 15 years, including the last eight years with Oracle Support in different roles. He currently works as a senior principal technical support engineer with Oracle Center of Excellence and is an Oracle Certified Professional (for Oracle Database 11g, Oracle Database 10g, Oracle9i Database, Oracle8i Database, and Oracle7 Database Release 7.3.4). He specializes in Oracle Database administration, performance tuning, database upgrade, and systems architecture. Agrawal holds Bachelor of Engineering degree in electronics design and technology from Nagpur University, India.
Gene Harah | Senior Principal Technical Support Engineer |
Biography [+/-]
Gene Harah has been with Oracle Support for more than 15 years. He is located in Oracle's Redwood Shores, California headquarters. He was an initial member of Massively Parallel Products as well as VERITAS-Oracle-Sun Joint Escalation Center. He is a tech lead and advanced resolution engineer supporting Oracle Real Application Clusters and Oracle Clusterware. His specialty is resolution of complex and escalated customer problems involving Oracle Real Application Clusters (Oracle RAC) and non-Oracle RAC performance issues. He looks forward to meeting customers during Oracle OpenWorld.
Chin Lee | Senior Principal Technical Support Engineer |
Biography [+/-]
Chin Lee started with Oracle Support five years ago and is located in Oracle's Redwood Shores, California headquarters. Lee supports Oracle Clusterware and Oracle Real Application Clusters products as an advanced resolution engineer and tech lead. He has also supported Oracle Data Guard and Oracle Automatic Storage Management.
Gregory Lindo | Senior Principal Technical Support Engineer |
Biography [+/-]
Gregory Lindo has been with Oracle for 13 years and is based in Orlando, Florida. He has been a member of the RDBMS Kernel and Advanced Resolution teams since 1999, where he supports Oracle Database customers with complex problems. Currently his focus is the information integration area, primarily supporting Oracle Streams, Oracle Advanced Replication, and Oracle Advanced Queuing. He looks forward to meeting customers at this year's Oracle OpenWorld.
Abel Macias | Senior Principal Technical Support Engineer |
Biography [+/-]
Abel Macias joined the RDBMS area of Oracle Support in 1994 and has specialized in wrong results, Qtune, and database performance escalations since 2002. Macias has participated in developing software within Oracle Support and Oracle Global IT and beta testing with Oracle Development. He's an Oracle OpenWorld speaker and has conducted training courses for Oracle Education. Macias will be happy to address any performance-related questions at this year's Oracle OpenWorld.
Roderick Manalac | Consulting Technical Advisor, Center of Expertise |
Biography [+/-]
Roderick Manalac has been a member of Oracle Support for more than 20 years since his graduation from UC Berkeley in 1989. He is located in Oracle's Redwood Shores, California headquarters. Over the years, he has worked in the UNIX, SQL*Net, and RDBMS support teams. In 1996, Manalac joined the Center of Expertise team, supporting Oracle customers in solving complex database issues and by providing best practices to achieve greater success. He looks forward to meeting customers at the Oracle OpenWorld Support Stars Bar for Oracle Database and having an opportunity to discuss any Oracle Database topics.
Silvio Martinez | Senior Principal Technical Support Engineer |
Biography [+/-]
Silvio Martinez has been a member of Oracle Support for 17 years. Over the years, Martinez worked as on-site support helping with installations, SQL and PL/SQL, database administration, backup and recovery, advanced replication, tuning, and Oracle development tools. He was part of several technical escalations teams including the Advanced Resolution team, where he dealt with advanced replication, distributed transactions, backup and recovery internals, internal errors (ORA-7445/ORA-600), and DB/SGA corruptions; he then moved to the High Availability BDE team, working closely with Oracle development on similar issues. Martinez is the global technical leader in database corruptions.
Oracle Support Stars Bar for Oracle Middleware
Middleware Support Stars
Christopher Albright | Senior Technical Support Engineer |
Biography [+/-]
Christopher Albright has been with Oracle since 1996 working in IT, sales, product management, and support. Currently he supports the enterprise content management suite of products and is looking forward to meeting and working with customers at the Stars Bar.
Denise Cook | Principal Technical Support Engineer |
Biography [+/-]
Denise Cook started with Oracle Support 11 years ago and is based in Colorado Springs, Colorado. During her time at Oracle she has supported Oracle products including Oracle Portal, Oracle WebDB, Oracle Forms, Oracle Application Express, and Oracle HTML DB. Cook is currently supporting customers using Oracle Application Express/Oracle HTML DB and Oracle Forms. She hopes that Oracle OpenWorld attendees will stop by if she's helped them in the past or can help with something current.
Mark Frankenfield | Senior Principal Technical Support Engineer |
Biography [+/-]
Mark Frankenfield has been with Oracle since 1998 and is based in the Orlando, Florida office. During his years at Oracle, he has been worked with Oracle Forms in both product development and support. Frankenfield is currently an advanced resolution engineer for the Oracle Application Express and Oracle Forms products. He is hoping to meet and socialize with many of customers he has helped over the years.
Laurent Goldsztejn | Principal Support Engineer |
Biography [+/-]
Laurent Goldsztejn joined Oracle as part of the BEA Systems acquisition. Goldsztejn is based in San Francisco and joined BEA Systems in 2000. As part of the Backline teams, Goldsztejn has helped customers troubleshoot critical issues involving Oracle WebLogic Server, Oracle JRockit, Oracle Kodo, Oracle Enterprise Repository, WLS-VE, WLOC, and WLS-AMI. Goldsztejn is also PMP-certified and manages several operations processes used by Oracle's global support organization.
Poornima Shivalingam | Senior Technical Support Engineer |
Biography [+/-]
Poornima Shivalingam started with Oracle Support six years ago and is based in Oracle's Redwood Shores, California headquarters. At Oracle, Shivalingam has supported Oracle products including Oracle Forms, Oracle Reports, Oracle Application Server, and Oracle Collaboration Suite. Shivalingam is currently supporting customers using Oracle Identity Manager. She's looking forward to meeting some of her key customers at Oracle OpenWorld.
Sunil Hingorani | Director, Customer Support, Middleware Center of Expertise—Consulting Technical Advisor |
Biography [+/-]
Sunil Hingorani started with Oracle Support 13 years ago and is based at Oracle headquarters in Redwood Shores, California. Hingorani has been part of the Center of Expertise for 12 years, dealing with Oracle Language products, Oracle Database, and Oracle Fusion Middleware. Hingorani currently leads the Center of Expertise team for Oracle Fusion Middleware and is looking forward to interacting with customers at the Oracle Support Stars Bar for Oracle Middleware at Oracle OpenWorld.
Jeff Hohman | Principal Technical Support Engineer |
Biography [+/-]
Jeff Hohman has worked in Oracle Support for more than 10 years. During this time he has been on the Oracle Discoverer Advanced Resolution team. In addition, he assists with various Oracle production systems, administering and developing on various technologies such as Oracle Database, Oracle Application Express, Oracle VM, Oracle Grid Control, SQL, PL/SQL, Oracle Enterprise Linux, Oracle Application Server, Oracle Discoverer, and Oracle Business Intelligence Enterprise Edition. This has not only allowed him to be a support engineer but also provides a real-world understanding of the challenges customers face on a daily basis as they deploy and maintain their projects.
Merrick Huang | Senior Support Engineer |
Biography [+/-]
Merrick Huang joined Oracle Support as part of the BEA Systems. Huang supports the Oracle WebCenter Interaction suite of products as well as Oracle Business Process Management workspace extensions. He is looking forward to meeting and speaking with customers who have questions regarding any of these products and also welcomes the opportunity to discuss user experiences working with these products.
Allan Jackson | Principal Technical Support Engineer |
Biography [+/-]
Allan Jackson started with Oracle Support 10 years ago and is based in Orlando, Florida. During his years with Oracle, Jackson has supported several Oracle products, including Oracle Reports, PL/SQL, Oracle JDeveloper, Oracle Application Server, Oracle Web Services, Oracle Service Registry, and Oracle Web Services Manager. Currently, he is supporting Oracle Web Services, Oracle Service Registry, and Oracle Web Services Manager customers. Jackson is looking forward to meeting some of the customers he has worked with over the years at Oracle OpenWorld.
Sailaja Kasturi | Director, Lifecycle Management |
Biography [+/-]
Sailaja Kasturi has been with Oracle for nine years. She began her Oracle career with the global support organization in the Oracle Database Support team. Later on she joined Oracle Global IT as a DBA and has deployed and maintained Oracle Collaboration Suite in production environments. Kasturi is a certified Oracle DBA and has Masters in Business Administration from the University of Central Florida. Currently she is part of the Readiness team supporting Oracle Identity Management, Oracle WebCenter, and Oracle Portal. Kasturi is looking forward to meeting customers at Oracle OpenWorld.
Kevin Lawrence | Senior Manager, Customer Support: Middleware—Enterprise Performance Management/Business Intelligence |
Biography [+/-]
Kevin Lawrence joined Oracle two years ago through the Hyperion acquisition and has been part of Hyperion/Brio for 12 years. Lawrence is based in Santa Clara, California, where he manages the Hyperion BI+ (Oracle Essbase) Interactive Reporting, Financial Reporting, and Enterprise Metrics teams. Lawrence looks forward to meeting all customers who have been working with Oracle's Hyperion products or would like to learn more about them.
Tim Nemceff | Principal Support Engineer |
Biography [+/-]
Tim Nemceff is a principal support engineer for the Oracle WebCenter Interaction suite of products and has been supporting these products for four years. Nemceff originally worked for Plumtree Software, which was acquired by BEA Systems before BEA was acquired by Oracle. He is based in San Francisco, California.
Rogerio Passerini | Principal Technical Support Engineer |
Biography [+/-]
Rogerio Passerini started with Oracle Brazil in 1997. While with Oracle Support Brazil, he supported many products, including Oracle Database, Oracle precompilers, Oracle Application Server, Oracle Web Application Server, Oracle Portal, Oracle eMail Server, and Oracle Collaboration Suite. Since 2004, Passerini has been based in the Orlando, Florida office as one of the key support engineers for Oracle Collaboration Suite, supporting Oracle Beehive and Oracle Collaboration Suite.
Bimal Patel | Senior Principal Technical Support Engineer |
Biography [+/-]
Bimal Patel is a lead engineer in the Bug Diagnosis and Escalations division of Oracle Support, based at Oracle headquarters in Redwood Shores, California. Patel's focus is Oracle business intelligence and data warehousing tools (Oracle Business Intelligence Enterprise Edition, Oracle Discoverer, and Oracle Warehouse Builder), and he works closely with Oracle development, global support engineers, and customers around the world. Patel has been with Oracle for more than 12 years and has worked in various roles within Oracle Worldwide Support.
Virgilio Ramirez | Senior Principal Technical Support Engineer |
Biography [+/-]
Virgilio Ramirez (Rafael) started with Oracle about 12 years ago at the Ecuador subsidiary. He moved to the United States in 1999 with the Latin American Support Center, supporting the Oracle Database. Ramirez is currently based in Orlando, Florida; he provides support and helps customers with the use of Oracle Application Server, specializing in various Java technologies and other Oracle Application Server components such as Oracle Web Cache, Oracle HTTP Server, and Oracle WebLogic Server.
Antony Reynolds | Senior Principal Technical Support Engineer |
Biography [+/-]
Antony Reynolds has been with Oracle 11 years and is based in Colorado Springs, Colorado. Reynolds has always focused on middleware products and currently supports the Oracle SOA Suite. Reynolds is the coauthor of Oracle SOA Suite Developers Guide, published by Packt Publishing. He is looking forward to discussing real-world SOA concerns at Oracle OpenWorld.
Chitra Sabapathy | Principal Technical Support Engineer |
Biography [+/-]
Chitra Sabapathy joined Oracle three years ago through the Oblix acquisition and is based in Redwood Shores, California. She has been supporting COREid, now known as Oracle Access Manager, for the past eight years. Currently she supports customers with Oracle Access Manager and Oracle Identity Federation products.
Nachiketa Sharma | Senior Manager, Customer Support: Middleware—Identity Management |
Biography [+/-]
Nachiketa Sharma started his career with Oracle, where his first stint lasted for six years in the areas of database, UNIX installation, and emerging technologies support. Soon thereafter he was managing global support operations at Oblix, an identity management company, where he spent five years. When Oracle acquired Oblix in 2005, Sharma returned to Oracle, where he continues to manage support for various products, including Oracle Access Manager. He looks forward to meeting customers at Oracle OpenWorld.
Ali Shehadeh | Director, Customer Support: Middleware—BDE |
Biography [+/-]
Ali Shehadeh has been with Oracle Customer Support for the past 13 years. For the first eight years, Shehadeh supported several Oracle products (Oracle Call Interface, Oracle JDBC drivers, Oracle Application Server, PL/SQL, PRO*C, etc); he is now the global lead for middleware bug/defect and patching operations.
Pritpal Singh | Senior Manager, Customer Support: Middleware—BEA Delivery |
Biography [+/-]
Pritpal Singh joined Oracle as part of the BEA Systems acquisition. Singh is based in Santa Clara, California and joined BEA Systems in 2001. Singh currently leads the Product Focus Team for BEA products. He is looking forward to meeting Oracle customers in person at Oracle OpenWorld.
Dave Steele | Senior Manager, Customer Support |
Biography [+/-]
Dave Steele joined Oracle one year ago through the BEA acquisition and has been part of BEA Support for more than five years. Steele is based in Pleasanton, California and has the global responsibility of managing the Oracle Business Process Management support team. He is looking forward to meeting customers at Oracle OpenWorld.
Jeff Steinhoff | Principal Technical Support Engineer |
Biography [+/-]
Jeff Steinhoff started with Oracle Support in 1998 and is based in Colorado Springs, Colorado. During his years at Oracle, Steinhoff has supported several Oracle products, including development tools (Oracle Forms), Oracle Application Server, and Oracle WebDB. Currently, Steinhoff is supporting Oracle Portal and Oracle WebCenter customers. He is looking forward to meeting some of his key customers at Oracle OpenWorld.
Mitra Veluri | Senior Principal Technical Support Engineer |
Biography [+/-]
Mitra Veluri came to Oracle three years ago as part of the Siebel acquisition and is based in Pleasanton, California. Veluri provides support for Oracle's business intelligence middleware products. Veluri is looking forward to meeting customers at the Oracle Support Stars Bar for Middleware.
Pete Wang | Principal Technical Support Engineer |
Biography [+/-]
Pete Wang joined Oracle Support three years ago from Sales Consulting. He is currently based in Melbourne, Australia, and is supporting Oracle SOA Suite, including Oracle BPEL Process Manager, Oracle Enterprise Service Bus, Oracle Business Activity Monitoring, adapters, and SOA high availability. Wang is the global technical lead for Oracle Business Activity Monitoring and looks forward to meeting customers at Oracle OpenWorld.
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