Customer Experience Metrics That Matter Most(9 min.)
September 8, 2012
When customers contact your company, they don't ask to be converted or handled or deflected. They want to be satisfied. To improve the customer experience, you need more than traditional measures such as conversion rates, handling times, and deflection rates. Listen in to learn about additional kinds of metrics you can use to grow your business.
JumpStart your implementation with Oracle User Productivity Kit pre-built content!(10 min.)
January 3, 2010
Project teams are faced with tight deadlines for enterprise application implementations or upgrades. Learn how organizations can reduce their time to deployment by using pre-built content for Oracle User Productivity Kit. When organizations use this content for baseline system transaction flows early in a project, they can then simply modify and update the content as the application evolves to create user acceptance test scripts, transaction recordings, job aids, classroom training, online training, and support materials post-go-live. The value of pre-built content dramatically reduces time to deployment and overall implementation costs.
Siebel 8.1.1 for Communication(11 min.)
June 04, 2010
The latest release of Siebel CRM 8.1.1 includes many new features and enhancements for the Communications industry. In this webcast, you’ll hear from Brenda Harris, Principal Product Strategy Manager for Communications here at Oracle. She’ll explain how Siebel Communications 8.1.1 will help your communications company provide the most differentiated and personalized customer experience proven to increase customer loyalty and profitability levels.
Siebel CRM 8.1.1 Solutions(11 min.)
October 28, 2008
Listen to George Jacob, Group Vice President, CRM Applications, discuss the new release of Siebel CRM 8.1.1. By empowering end customers and creating a consistent, engaging service experience, businesses are leveraging Siebel CRM 8.1.1 to garner high customer loyalty levels and improve business profitability in this tough economic environment. Tune in today!
Lowering the Cost of Apps Infrastructure(11 min.)
February 1, 2011
Every enterprise application - your Oracle E-Business Suite, Oracle PeopleSoft and Oracle Siebel applications - require a fast, scalable, secure and reliable database that delivers on business users' quality of service expectations. But, the database used and how it is implemented can dramatically impact the cost of that infrastructure. In this podcast, we'll discuss how customers are optimizing Oracle Database 11g and Oracle Exadata to lower the cost of their application's infrastructure.