Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence. With Oracle ITSM Suite, companies can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks. Oracle ITSM Suite provides solutions based on best-in-class applications that span the complete IT Service Lifecycle.
Only Oracle provides customers the ability to deploy ITSM solutions that fully leverage next-generation CRM platform to also support customers, partners, and employees across marketing, sales, service and HR for support of both internal and external services
Only Oracle ITSM applications are based on an open, complete and standards based architecture
Only Oracle provides closed loop remediation through integration of service management with Oracle Enterprise Manager for streamlined system and problem management