Oracle IT Service Management Suite

WHY ORACLE            

ORACLE THE CHOICE IN IT SERVICE MANAGEMENT 

Getting IT and Business Together

Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence. With Oracle ITSM Suite, companies can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks. Oracle ITSM Suite provides solutions based on best-in-class applications that span the complete IT Service Lifecycle.

  • Only Oracle provides customers the ability to deploy ITSM solutions that fully leverage next-generation CRM platform to also support customers, partners, and employees across marketing, sales, service and HR for support of both internal and external services
  • Only Oracle ITSM applications are based on an open, complete and standards based architecture
  • Only Oracle provides closed loop remediation through integration of service management with Oracle Enterprise Manager for streamlined system and problem management

ORACLE ITSM SUITE CAN HELP YOU

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS

Leverage Gain Realize
Oracle Integrated ITSM Suite Enterprise Level IT Management Tools integrated to your business systems and processes
  • Better alignment of IT Services with the objectives of the Business
  • Leverage technology investments across both business and IT operations
  • Improved Compliance/Governance
  • Rationalized IT Landscape
    • Hardware
    • Software
    • People
  Consistent, proactive management of your IT landscape
  • Improved Resource Efficiency
  • Increased satisfaction of users
  • Improve probability of achieving desired business outcomes
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