ATG Web Commerce Customer Service

Oracle's ATG Web Commerce Customer Service streamlines customer service and integrates all customer touchpoints to help you increase customer satisfaction and loyalty, while reducing the cost of customer service. With faster problem resolution and a personalized, consistent experience across multiple channels, you can deliver the best possible customer service and drive repeat business to your Web commerce site.

Exceed Customer Expectations and Reduce Costs

ATG Web Commerce Customer Service includes a range of tools—integrated customer service, knowledge and incident management, and Web self-service—that empower both contact center agents and site visitors to resolve issues and complete transactions.

Web Commerce Customer Service

• ATG Web Commerce Service Center
• ATG Web Knowledge Manager
• ATG Web Knowledge Manager Self-Service

• Deliver superior, just-in-time, personalized, and consistent customer service across the full lifecycle
• Drive repeat business by integrating Web marketing and email campaigns with Web store content
• Increase revenue by turning the service center into a sales center
• Analyze and improve the customer experience with real-time analytics and business reporting features
• Empower service agents to quickly and accurately handle customer questions with knowledge management tools
• Seamlessly help customers across channels, from Web to e-mail, contact center, mobile devices, social networks, and more
• Deliver personally relevant information to each customer at the right time