ATG Resource Library DATA SHEETS WHITE PAPERS   DATA SHEETS Oracle CX Reference Architecture for Communications (PDF) Oracle ATG Web Commerce 10 (PDF) Upgrade Assessment Oracle ATG Web Commerce (PDF) Oracle ATG Web Commerce Merchandising (PDF) Oracle ATG Web Commerce Search (PDF) Oracle ATG Web Commerce Business Intelligence (PDF) Oracle ATG Web Commerce Service Center (PDF) Oracle ATG Web Knowledge Manager (PDF) Oracle Live Help Interactions On Demand: The Call Feature (PDF) Oracle Live Help Chat On Demand (PDF) Oracle Live Help E-Mail On Demand (PDF) The Winback Solution (PDF) Oracle Recommendations On Demand Solution (PDF) What's New in the Oracle Recommendations On Demand Solution (PDF) The Oracle Recommendations On Demand solution e-mail channel (PDF) WHITE PAPERS Exalogic & Exadata - The Optimal Platform for Oracle Commerce (PDF) Powering the Cross-Channel Customer Experience with Oracle's Complete Commerce (PDF) The Connected Consumer (PDF) Deliver a Superior Cross-Channel Commerce Experience (PDF) Seven Steps to Right Channeling Customer Interactions (PDF) Telecommunications companies’ re-invention (PDF) Optimizing the online customer experience in Telecommunication (PDF) Death of the traditional telcos (PDF) Cross-channel marketing and sales provides a uniform, personalized buying experience (PDF) Oracle Live Help On Demand and Oracle Recommendations On Demand for the Communications Industry (PDF) Oracle ATG Web Commerce Applications: Leading E-Commerce and E-Service Solutions for the Communications Industry (PDF) Mobile Trends: Consumer Attitudes Toward Mobile Operators (PDF) Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth (PDF) Cross-Channel Commerce: A Consumer Research Study (PDF) How to Win Online: Advanced Personalization in E-Commerce (PDF) Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction (PDF) The Top 10 Technical Considerations for Evaluating E-Commerce Platforms (PDF) Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites (PDF) E-Commerce Technology Investment Priorities for the Midsize Enterprise: A Research Study (PDF) European Consumer Views of E-Commerce: A Consumer Research Study of Buying Behavior and Trends (PDF) Oracle Live Help On Demand Solution on Facebook (PDF) Next-Generation Product Recommendations (PDF) Architecting Oracle ATG Web Commerce for Maximum Availability (PDF) Optimizing the Ecommerce Experience: Trends for 2011 (PDF)