Oracle ATG Web Knowledge Manager extends the Oracle ATG Web Commerce Service Center to streamline and improve customer service across multiple channels. With it, agents can quickly and accurately answer questions, resolve issues, and communicate knowledge via the telephone, email, or Web.
EXCEED CUSTOMER EXPECTATIONS
Today's consumers demand fast, responsive customer service. ATG Web Knowledge Manager dramatically accelerates the resolution process with complex knowledge capabilities and a comprehensive incident management process. With real-time knowledge of customer behavior and history, agents provide a higher level of service and create stronger, more profitable customer relationships.
CREATE A SEAMLESS EXPERIENCE WHILE REDUCING COSTS
ATG Web Knowledge Manager enables your company to deliver efficient and consistent customer service and support across all channels. You'll reduce the cost of customer service while improving customer satisfaction and loyalty and increasing profit margins. ATG Web Knowledge Manager helps you:
Access and manage up-to-date customer information
Leverage knowledge management tool capabilities
Streamline the resolution process
Improve customer service
Divert interactions to the least costly channel
Increase agent productivity
Move customers smoothly from the Web to the contact center