E-Mail Management Service

Oracle Live Help Email On Demand empowers you to deal with rising email volume and mounting customer expectations. With it, you can easily handle large volumes of customer emails and Web forms to optimize customer interactions and reduce the cost of managing emails.

Delivering high quality customer service shouldn't compromise your profit margin. With Oracle Live Help Email On Demand you can ensure a professional, prompt, and secure response to customer email inquiries while dramatically decreasing the expense of handling emails.

Oracle Live Help Email On Demand reduces average response times, automatically routing emails to the appropriate agent and ensuring that no email goes unanswered. Oracle Live Help Email On Demand helps you:

• Satisfy and retain customers
• Maximize agent productivity
• Automatically assign emails to agents based on their availability, skill, and performance
• Maintain a historical record of the correspondence
• Define rules to route emails to specific departments