Contact Center Modernization Solutions

Improve Customer Experience, Contain Costs, and Increase Business Agility

Establish an extensible, scalable communications architecture that simplifies the adoption of IP contact center applications. Overcome IP communications connectivity, security, and control challenges.

 
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Benefits Features
Accelerate contact center modernization; protect investments
  • Multivendor SIP protocol normalization
  • Web services APIs
  • Centralized SIP session routing
Ensure high service availability
  • Service overload protection
  • Comprehensive fault detection, isolation, and restoration
  • Alternative routing
  • High-availability configurations
Optimize service quality
  • QoS-based routing
  • Load balancing
  • Call admission control
  • Real-time monitoring
Minimize costs
  • Take-back-and-transfer fee elimination
  • Least cost routing
  • SIPREC standard recording interfaces
  • Infrastructure consolidation
Mitigate risks and ensure compliance
  • Fraud detection and prevention
  • Service attack prevention
  • Comprehensive session recording and logging
 
 
 
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