Oracle Communications Differentiated Customer Experience Solution
Unified CRM and Billing and Revenue Management
Maximize customer value via unified customer lifecycle management, personalized interactions, and extreme business flexibility to meet ever-changing market demands.
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Overview
- Configurable, standards-compliant, productized solution
- Integrated applications unify the user experience
- Powerful, flexible features help personalize the customer journey
- Streamlined workflows optimize business processes around customer interactions
Benefits
- Delivers a consistent and personalized customer experience across all channels
- Increases customer satisfaction through data consistency, unified processes, and accurate billing
- Maximizes revenues with the extreme business flexibility needed for innovation
- Reduces implementation risk and time via prebuilt integrations, extensive partner network, and standards compliance
- Controls operational expenses through comprehensive productized solution with vendor support
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