Oracle CRM On Demand Release 22

Oracle CRM On Demand Release 22 continues to drive home Oracle's commitment to ongoing excellence and innovation, delivering enhanced features and functionality on an agile and fast-paced release track to help accelerate sales and ensure customer productivity and revenue.

This latest Oracle CRM On Demand release continues to extend into collaboration and cloud extensibility areas as well as further enhancements industry-specific and mobile offerings, providing a compelling solution for customers and partners to access critical CRM information using their preferred devices and applications.

Oracle continues to enhance and refine its advanced smart phone and tablet applications, easing the process of selling, signature capture, modification tracking, and distribution of product materials and samples. Using On Demand's advanced mobile tools, sales representatives can focus on the customer and streamline the sales experience, while having the assurance that critical data is current and consistently synchronized between application and device.

Oracle CRM On Demand Disconnected Mobile Sales for Tablets (DMS) is a separately licensed native iPad application that complements the existing capabilities that are available in Oracle CRM On Demand's Life Sciences Edition. Oracle CRM On Demand Connected Mobile Sales, which is also licensed separately, provides access to CRM information using native applications for iPhone and BlackBerry devices.

Oracle CRM On Demand Release 22 continues to roll out robust and relevant industry functionality for Life Sciences. Included in this release are enhancements to Call Activity History, which drives reporting and data analyses of dropped samples and promotional items. Improved Sample Disclaimer, Related Disclaimer, and Signature functionality helps pharma sales representatives navigate country-specific requirements and increases application usability.

With the advent of Disconnected Mobile Sales for Tablets, sales representatives in the Life Sciences arena see productivity gains in the field using today's device of choice, the Apple iPad.

Access to key data in CRM On Demand using a familiar application - Microsoft Outlook - ensures access to all CRM information online or offline. Users can manage CRM On Demand appointments, activities, opportunities, and more directly within Outlook, increasing user adoption and decreasing training costs.

CRM On Demand Release 22 introduces support for popular browsers such as the latest versions of Google Chrome and Firefox. Mobile browser support allows continuous access to critical CRM data and helps executives and sales representatives alike manage business imperatives while on the go. Extensibility in the cloud underscores the importance of hosted CRM server code with client-side extensions; this provides a platform for customers to create rich and powerful customizations. Better yet, customers can leverage Oracle infrastructure for inherent security and better performance.

CRM On Demand continues to expand its functionality release after release to adapt to your changing business needs. Enhancements have been made to improve Web services reliability as well as to extend support to more objects to allow for tighter integration between your systems with Oracle CRM On Demand. Workflows have been improved to ease configuration of rules that trigger events for new record types so that more actions can be configured and performed automatically.

For Analytics reporting, continuous performance improvements underscore Oracle's commitment to provide the tools to generate critical business intelligence that help map the path to future initiatives.