Improving service agents' productivity, providing superior customer service, and keeping IT costs low are the key requirements for any call center. Oracle Contact On Demand is the only hosted multichannel support application that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues.
FEATURES AND BENEFITS
Allow customers to interact with your service organization using any channel they wish including IVR, voice, and email.
Enable agents to quickly and accurately find the right answer the first time. Full solution lifecycle management is also supported, so you can create and maintain a relevant solution library.
Monitor your customer satisfaction and provide valuable feedback for agent performance management.
Maximize Oracle's best-of-breed analytics to monitor your organizational efficiency and maintain continual process improvement.