Intelligent Scheduling to Lower Costs and Enhance Response Times Oracle Advanced Scheduler drives profitability by transforming your field service reps from strict service delivery agents to proactive customer relationship managers. Advanced Scheduler creates more productive and cost-effective schedules by using a set of predefined constraints and associated costs. Oracle Advanced Scheduler gives technicians real-time access to information and scheduling updates through wireless-enabled devices, and it enables dispatchers to transmit service requests and tasks to field service technicians' laptops or Palm devices instantaneously.
Oracle Advanced Scheduler is part of the Oracle E-Business Suite, an integrated set of business applications that delivers complete process automation and complete information. Whether you implement one module at a time, multiple modules, or the complete suite, Oracle E-Business Suite helps you make more informed decisions and improve your business operations-while reducing expenses.
FEATURES AND BENEFITS
Improve planning and scheduling of service calls
Schedule field service technicians based on distances and traffic conditions
Set up automatic scheduling, optimizing resources such as cost, customer preference and parts availability