Reduce Downtime with Efficient Repair Management Oracle Depot Repair drives profitability by automating the entire in-house repair process, from the creation of the Return Material Authorization (RMA) to billing and shipment of the repaired product back to the customer. Technicians get a workbench to initiate RMAs and other repair activities, while customers are able to minimize down time with exchanges and loaners while products are being serviced.
Oracle Depot Repair is part of the Oracle E-Business Suite, an integrated set of business applications that delivers complete process automation and complete information. Whether you implement one module at a time, multiple modules, or the complete suite, Oracle E-Business Suite helps you make more informed decisions and improve your business operations-while reducing expenses.
FEATURES AND BENEFITS
Manages a wide spectrum of repair types
Provides repair technicians access to a knowledge base for troubleshooting and diagnosing problems for improved productivity
Ensures customer needs are met by giving repair technicians and depot managers a comprehensive view of customer information
Automates billing customers for repairs based on contractual entitlements