The Oracle E-Business Suite Interaction Center is a family of products that integrate all of your customer interaction channels—from email to the Web to telephone to voice-over IP—transforming your contact center into a powerful e-business communications hub. Working with Oracle Sales, Service, Contracts, and Marketing applications, Oracle Interaction Center gives you a sychronized, comprehensive view of your customers, supporting cross-selling and upselling, and giving you the intelligence you need for a true 360-degree view of all customer activity. Your agents respond quickly and more accurately to all customer needs, helping you retain existing customers and gain new ones.
Seamless Integration, Complete Flexibility Oracle Interaction Center is part of the Oracle E-Business Suite, integrating with other E-Business Suite applications, including Oracle Advanced Inbound Telephony and Oracle Scripting. Implement one or several application families—or implement the complete Oracle E-Business Suite for the fastest way to high-quality enterprise information.
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