Oracle Mobile Field Service enables customer service agents to access and update key information via both hand-held and laptop devices. While offline, agents can access complete customer, product, and service request data; manage schedules; order spare parts; record material, costs, and labor; and enter counter readings. Benefits include improved service levels, reduced service costs, faster billing cycles, and optimized inventory levels.
Speed Resolution with Complete Information Access Enable agents to access and update complete customer, product, and service request information.
Respond Quickly to Last-Minute Schedule Changes Provide agents with updated schedules while on the road. Enable agents to anticipate additional requests with complete information about all installed products.
Replenish Parts Based on Actual Inventory Levels Enable agents to view parts on hand, order new parts, and view order status to reduce costs associated with over- and under-stocking.
Speed Billing Cycles Enable agents to record time, labor, materials, and expenses upon job completion, so billing process begins even before agent returns.