Going Green With Customer Relationship Management Solutions

"While consumers primarily turn to online bill payments to save time and effort, switching to online bill viewing and paying also spares trees and landfill space, representing a potentially large bonus for the nation's environment."
                                             –James Van Dyke, Founder, Javelin Strategy & Research

At every level of the business community there is a growing desire to reduce environmental impact, from reducing CO2 emissions to improving energy efficiency. Yet even as many business leaders realize the importance of "going green" they continue to be concerned that these new initiatives will raise costs and impact profitability. The good news is that "going green" with Customer Relationship Management (CRM) solutions is a win-win situation. New contact center and customer self-service and E-Billing technologies not only reduce environmental impact, they simultaneously reduce costs and improve the customer experience.

Leverage Customer Relationship Management E-Billing and Virtual Contact Center technology to:

• Achieve significant carbon and operational credits by converting a large portion of paper-based communications to secure electronic communication and then realizing maximum user adoption levels.
• Reduce fuel consumption by the planes, trucks and automobiles that transport paper checks.
• Save trees, paper, water and prevent solid waste and greenhouse gas emissions by eliminating pallets of lengthy paper invoices, return envelopes, remittance slips, paper checks, and bills delivered in boxes and by conducting the paper-intensive complex dispute adjudication process online.
• Eliminate the distribution of toxic chemical producing plastic CDs by leveraging functionality that provides real-time reporting and easy to use out of the box reports.
• Reduce carbon emissions by as much as 3 million tons per year with remote agents; ease traffic congestion; and lower pollution by moving to a distributed contact center model leveraging Oracle's virtual contact center technology.
• Minimize energy consumption and decrease the cost of maintaining brick and mortar centers.
• Reduce waste and energy consumption by centralizing technology and better utilizing servers in a reduced number of locations.