As turnover in electronic equipment has increased, global concern has grown about the proper disposal of electronic waste. Oracle believes we have a responsibility to consider and plan for every phase in our products' life cycles, from design and packaging to the stage when electronic components and equipment naturally reach an end of life.
In addition, governments worldwide have developed Electronic Waste regulations. Oracle has created an extensive product return program that complies with regulations in various geographies worldwide. Learn more about some of these programs such as EU WEEE, California, Maine and the Canadian Provinces here.
End users can have complete confidence that their end-of-life equipment will be managed securely and responsibly once returned to Oracle because used electronic equipment is managed by approved recycling partners, all of whom are ISO 14001, OSHAS18001 and R2 certified along with other industry standard certifications. Our standards for selecting recycling partners are available here Oracle Electronic Recycler Standard.
End of life products are prioritized for reuse and recovery when viable, and only those with no reuse potential are sent for recycling. Oracle's program directs less than 1% of the total weight of returned electronic products sent to the recycling partner to local landfills. We continually work with our recycling partners to find opportunities that will ultimately reduce this percentage to zero. Our recycling track is available here Electronic Waste Recycling Metrics.
Initiate Equipment Return If you would like to return your product(s), please select the appropriate form below to start the process. An Oracle representative will respond to your request within two business days.
e-Waste/WEEE Returns: Oracle will assist you with collecting and recycling of your Oracle, Pillar, Sun or StorageTek branded product in an environmentally responsible manner. Please click on the appropriate location below to download a form. Once the form is completed, e-mail it back to the address on the form. Once the completed form is received, an Oracle representative will provide the customer with information as to how to return the equipment.
US Consumer Returns: If you are a consumer who purchased an Oracle or Sun branded monitor or workstation for personal or home office use, a small business, small government, non-profit agency or primary school in the US. Please complete the attached form. After submitting the form, an Oracle representative will provide you with information as to how to ship the devices at Oracle's expense.
New York State Defined Consumer Returns: If you are an individual, small business (less then 50 full-time employees), not-for-profit entity designated under section 501 (c) (3) of the internal revenue code, other not-for-profit entity (with less than 75 full-time employees), the state or other government entity, a public, private or parochial school, school district, or board of cooperative educational services residing in the State of New York, please complete the attached form. After the form is received, an Oracle representative will provide you with information as to how to ship the devices at Oracle's expense. For other New York State customers who do not fall into one of these definitions, please complete the e-Waste/WEEE Return form for US customers posted above.
Upgrade Advantage Program (UAP): Please go to this site if you are ready to return used Oracle, Pillar, Sun or StorageTek branded and other suppliers' systems to us as part of the Oracle Upgrade Advantage Program.
Click here for information and disclaimer regarding personal data removal prior to sending your product for recycling.