JD Edwards EnterpriseOne Solution Advisor
Resolve Any Issue With the Right Information
JD Edwards EnterpriseOne Solution Advisor is designed to reduce the time it takes for your customer service reps to resolve issues by giving them the information they need to solve even the most technical problems. JD Edwards EnterpriseOne Solution Advisor provides your customer service reps with a searchable repository of known issues and associated fixes, allowing reps to better resolve issues on first contact and reducing the need for expensive follow-up calls or technicians.
Stay Connected:
- Intelligent searching speeds the return of only the most relevant information
- Ability to e-mail solution details on request
- Solved-count and usage count metrics enable you to track the viability of the documented issue resolutions
- When used with JD Edwards EnterpriseOne Customer Self Service, you can extend your knowledgebase of known issues and fixes directly to your customers through a Web-based portal
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