Case Management system captures the details of customers’ problems, provides a process to track cases from creation to resolution and set up rules to automatically assign cases to the appropriate people Use the Activities program to assign issues related to the case to other team members in order to resolve a customer problem Create various objects related to a case, such as sales orders, quotes, scripts, service work orders, equipment work orders, leads, and returned material authorizations (RMAs), all within the context of a case using the Related Actions program