EnterpriseOne CRM provide a company with a central point-of-contact to capture and manage service processes, provide the basis for all CRM business processes that the organization uses and enable you to create a complete view of each customer. Employee Detail to set up employees, enter sales, service, and support information so they can participate on sales teams associated with customers, opportunities, quotes, and sales orders. Address Book enables you to easily access partner information while performing CRM-related tasks. After you create partner records, you can associate those partners with customers, employees, items, sales leads, cases, opportunities, or activities.