Oracle Knowledge Management Resource Library DATA SHEETS WHITE PAPERS DATA SHEETS Oracle Knowledge Release 8.5 - Capabilities and Benefits (PDF) Oracle Knowledge Release 8.5 - Product Summary Overview (PDF) Oracle Knowledge Analytics (PDF) Oracle Knowledge for Contact Center (PDF) Oracle Knowledge Solutions (PDF) Oracle Knowledge for Web Self Service (PDF) Oracle Knowledge Products and Oracle CRM On Demand (PDF) Oracle's Siebel Contact Center with Oracle Knowledge for Contact Center (PDF)  WHITE PAPERS Exalogic & Exadata: The Optimal Platform for Oracle Knowledge (PDF) Oracle Knowledge Solutions for Communications (PDF) Oracle Knowledge Solutions for Insurance (PDF) Oracle Knowledge Solutions for High Technology (PDF) Oracle Knowledge Solutions for Financial Services (PDF) Content Organization and Search Optimization Best Practices (PDF) Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM (PDF) Knowledge-Infused Customer Relationship Management (PDF) Measuring Search Success and Understanding Its Relationship to Call Deflection (PDF) Metrics: What They Are and Why They Matter (PDF) Why CRM Has Failed the Customer— And What to Do About It (PDF) Five Key Benefits of Knowledge Management in Customer Service (PDF) Four Fundamentals for Using Social Networks to Improve the Customer Experience (PDF) Improving the Customer Experience by Replacing Enterprise Search with Enterprise Knowledge Management (PDF) Knowledge Management: The Holy Grail for Today's Economy (PDF) Content Management or Knowledge Management: Why It Matters to Customers (PDF) Migrating Customers to Lower-Cost Channels (PDF) A Superior Web Self-Service and Contact Center Solution: Buy It or Build It (PDF) Analytics: The Cornerstone for Sustaining Great Customer Support (PDF) Getting Knowledge Management Right: Five Best Practices for a Better Service Experience (PDF)