Oracle Live Help Chat On Demand

Oracle Live Help Chat On Demand is an interactive, hosted live chat service that lets callers communicate with agents for assistance with research, purchasing, or service. A powerful rules engine proactively delivers live chat support based on dozens of online behaviors or custom-defined business rules, such as customer history, session value, time spent on page, or even mouse behavior.

Online shoppers leave shopping carts abandoned during online transactions all too often. Oracle Live Help Chat On Demand lets you give your customers the extra information and confidence they need to complete purchases. Oracle Live Help Chat On Demand displays the data contained in the visitor's Web session to any sales or service agent and matches it with other available customer information to close more business, reduce handle times, and increase satisfaction.

With Oracle Live Help Chat On Demand, you control precisely when and where live chat invitations appear to reduce abandonment, generate leads, boost revenue, and drive repeat business. Oracle Live Help Chat On Demand helps you:

• Maximize sales performance
• Satisfy and retain customers
• Increase agent productivity
• Reduce average handle times