Delivered as a hosted solution, Oracle Live Help E-mail On Demand empowers you to deal with rising email volume and mounting customer expectations. With it, you can easily handle large volumes of customer emails and Web forms to optimize customer interactions and reduce the cost of managing emails.
OPTIMIZE CUSTOMER INTERACTIONS
Delivering high quality customer service shouldn't compromise your profit margin. With Oracle Live Help E-mail On Demand you can ensure a professional, prompt, and secure response to customer email inquiries while dramatically decreasing the expense of handling emails.
REDUCE RESPONSE TIMES
Oracle Live Help E-mail On Demand reduces average response times, automatically routing emails to the appropriate agent and ensuring that no email goes unanswered. Oracle Live Help E-mail On Demand helps you:
Satisfy and retain customers
Maximize agent productivity
Automatically assign emails to agents based on their availability, skill, and performance
Maintain a historical record of the correspondence
Define rules to route emails to specific departments