Oracle Live Help Interactions On Demand

The Oracle Live Help Interactions On Demand solution consists of the Oracle Live Help Chat on Demand, Oracle Live Help E-mail On Demand, and the Call feature (formerly known as Click to Call). Easily added to existing Web sites or other channels, they help you instantly and measurably improve abandonment rates, conversion rates, customer satisfaction levels, and service handle times.

Today's Web-savvy consumers expect a high quality of service from their online shopping experience. If a retailer doesn't deliver, another one is just a click away. Oracle Live Help Interactions On Demand solutions provide the flexibility and intelligence to engage the right online visitors with the right assistance at the right time. Using a combination of automation, business rules, and human interaction, Oracle Live Help Interactions On Demand enables you to increase online sales and customer acquisition, improve customer satisfaction and retention, and reduce customer service costs.

Oracle Live Help Interactions On Demand includes:

• Call feature
  The Call feature of Oracle Live Help Interactions On Demand enables you to deliver smart online voice assistance by connecting callers with the best available agents for faster, more-personal, and interactive voice assistance. It displays live customer information from the current Web session and lets agents interact with visitors live on your Web site to reduce handle times and increase sales.
• Oracle Live Help Chat On Demand
  Oracle Live Help Chat On Demand lets callers communicate with agents for assistance with research, purchasing, or service. A powerful rules engine proactively delivers live chat support based on dozens of online behaviors or custom-defined business rules, such as customer history, session value, time spent on page, or even mouse behavior.
• Oracle Live Help E-Mail On Demand
  Oracle Live Help E-Mail On Demand empowers you to deal with rising e-mail volume and mounting customer expectations. With it, you can easily handle large volumes of customer emails and Web forms to optimize customer interactions and reduce the cost of managing e-mails.

As customers move across channels, from the Web to the contact center, to e-mail, to mobile devices, to social networks, or in-store kiosks, you can deliver the fastest, most personal, most interactive online service and support. Oracle Live Help Interactions On Demand helps you:

• Realize fast time to value
• Gain immediate, measurable ROI
• Gain immediate improvements in engagement, abandonment, lead and sale conversion, average order size, customer value and retention, and customer service costs
• Present the right optimization service at the right time by interpreting site visitor behavior
• Improve business efficiency and insight
• Increase transaction values and maximize up-sell opportunities