PeopleSoft Enterprise CRM for Communications

Oracle's PeopleSoft Enterprise CRM for Communications is a CRM solution that enables wireline, wireless, broadband, and media providers to increase profits, decrease customer churn, and streamline operations.

CRM for Communications is an industry solution in Oracle's PeopleSoft Enterprise product line.

DISCOVER HOW PEOPLESOFT ENTERPRISE CRM FOR COMMUNICATIONS CAN HELP YOU

 

BENEFITS

Industry Solution Advantages

  • Increase profits with a clear view of accounts and customer segments.
  • Turn the call center into a profit center with real-time offer management based on buying patterns, usage trends, and churn potential.
  • Improve promotion uptake, increase customer acquisition, and up-sell existing customers with real-time offer management.
  • Drive revenue and increase operational efficiency with integrated product, order, and service lifecycle management.
  • Bring innovative services and convergent bundles to market more quickly through configurability, flexible pricing, and OSS integration.
  • Increase productivity and customer satisfaction with a single operational platform.
  • Reduce churn and improve customer retention and satisfaction by increasing first call closure rate without requiring multiple user handoffs.

CRM for Communications includes the following functionality:

  • Order configuration and validation
  • Order management workflow
  • Convergent bundle management
  • Complex service, equipment and bundle pricing
  • Services management
  • Account activation and management
  • Phone number management
  • Billing and account management
  • Fraud management
  • Partner enablement
  • Dispute management
  • Customer segmenting
  • Churn management
Oracle 1-800-633-0738